Summary
Overview
Work History
Education
Skills
References
Timeline
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Stephanie Somrock

Duluth,MN

Summary

Successful sales management and customer service with 20+ years of experience. I have a great leadership and team building skills, Can adapt quickly with any given circumstances. I have great communication, problem solving skills and motivating employees. I believe a company biggest assets are the associates. The more you show respect and work hands on with them, the harder your team will work for you.

Overview

23
23
years of professional experience

Work History

Human Resources Manager

Walmart
Superior, WI
06.2021 - Current
  • Team Building
  • Scheduling
  • Administering pay
  • Recruiting,Interviewing, and hiring of new staff
  • Strategic Planning
  • Knowledgeable on benefits and leave
  • Enforcing company policies and practices
  • Advocate between employees and management
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Conducted background checks and reference checks of prospective employees.

Assistant Manager

Walmart
Superior, WI
02.2016 - Current
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed inventory audits to identify losses and project demand.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Department Manager

Walamrt
Hermantown, MN
10.2000 - Current
  • Excellent customer service

  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

Education

High School Diploma -

Duluth East High School
Duluth, MN
06-1999

Skills

  • Policy Enforcement
  • Staff Management
  • Risk Management
  • New Employee Orientation
  • Legal Compliance
  • Recruitment
  • Benefits Administration
  • Labor Relations
  • Training and Mentoring
  • Exit Interviews
  • Talent Management
  • Career Development
  • Background Checks
  • Succession Planning
  • Payroll Administration
  • Cash Management

References

References available upon request.

Timeline

Human Resources Manager

Walmart
06.2021 - Current

Assistant Manager

Walmart
02.2016 - Current

Department Manager

Walamrt
10.2000 - Current

High School Diploma -

Duluth East High School

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Stephanie Somrock