Stephanie Somsack
Nashville,TN
Overview
14
14
years of professional experience
Work History
General Manager
NailVibe
04.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
GUEST SERVICE REPRESENTATIVE
Extended Stay America Hotel
08.2022 - 04.2024
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Answered incoming calls promptly and courteously, providing accurate information about the hotel services.
- Performed daily cash-outs and reconciliations of all transactions.
- Demonstrated ability to communicate effectively with customers and colleagues.
- Served as a primary contact for guest needs or complaints.
- Maintained cleanliness of lobby area throughout shift.
- Coordinated with housekeeping to handle special requests for customers.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
Front Desk Manager
RIVERGATE ALTERATIONS
01.2015 - 04.2023
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
PATIENT LIAISON
PAIN MANAGEMENT GROUP
01.2012 - 01.2015
- Assisted in maintaining patient records and documents according to HIPAA regulations.
- Performed data entry duties such as entering patient demographics into the EMR system accurately.
- Demonstrated effective time management abilities while managing multiple tasks simultaneously in a fast-paced environment.
- Coordinated the registration process for new patients by verifying insurance eligibility, collecting demographic information and completing necessary paperwork.
- Provided customer service in a medical setting by answering patient inquiries, scheduling appointments, and resolving complaints.
Education
Associate of Science - MEDICAL OFFICE ASSISTANT
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY
Nashville, TN05.2011
Skills
- Appointment Coordination
- Attention to Detail
- Medical Records Management
- Time Management
EDUCATION
Graduated with an Associate of Science degree
Timeline
General Manager
NailVibe
04.2023 - Current
GUEST SERVICE REPRESENTATIVE
Extended Stay America Hotel
08.2022 - 04.2024
Front Desk Manager
RIVERGATE ALTERATIONS
01.2015 - 04.2023
PATIENT LIAISON
PAIN MANAGEMENT GROUP
01.2012 - 01.2015
Associate of Science - MEDICAL OFFICE ASSISTANT
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY