Stephanie Sophia Ramirez
Dallas
Summary
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
5
5
years of professional experience
Work History
MEDICAL OFFICE ASSISTANT - FRONT OFFICE MANAGER
Womens Healthcare Center
07.2024 - Current
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Processed medical billing and insurance claims, streamlining revenue cycle management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
PSYCHIATRIC NURSE ASSISTANT
Kerrville State Hospital
02.2023 - 10.2023
- Supported nursing staff in providing direct care to patients with mental health disorders.
- Assisted in monitoring patient behavior and reporting changes to healthcare team.
- Facilitated communication between patients and nursing staff to enhance care delivery.
- Implemented safety protocols to ensure a secure environment for patients and staff.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Supported patients during crisis situations, utilizing de-escalation techniques to ensure safety and minimize distress.
Technician
James Avery
06.2022 - 01.2023
- Performed routine maintenance checks on equipment and systems.
- Conducted diagnostic tests to identify issues and determine necessary repairs.
- Communicated with equipment vendors for defective parts returns.
- Trained junior technicians in proper procedures and safety protocols.
- Evaluated new tools and technologies for potential implementation within organization
Front Desk Receptionist Volunteer
Peterson Hospital
03.2021 - 04.2022
- Delivered exceptional patient support, addressing inquiries and resolving issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized electronic health record systems to document interactions and maintain updated patient records.
- Monitored patient feedback to identify areas for improvement in service delivery.
- Collaborated with clinical staff to relay critical patient information accurately.
- Managed scheduling for appointments, ensuring optimal patient flow and satisfaction.
Education
High School -
Tivy High School
Kerrville, Texas01.2022
Skills
- Multitasking and organization
- Computer skills
- Call center
- TMHP
- Patient demographics
- Reception management
- Cleaning and sanitizing
- Problem-solving
- HIPAA regulations
- Medical reception
- Attention to detail
- Medical terminology
- Positive attitude
- Insurance verification
- Appointment management
- Managing patient records
- Office administration
- Office management
- Patience and empathy
- Infant care
- Child safety
- Caring and responsible
LANGUAGE
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MEDICAL OFFICE ASSISTANT - FRONT OFFICE MANAGER
Womens Healthcare Center
07.2024 - Current
PSYCHIATRIC NURSE ASSISTANT
Kerrville State Hospital
02.2023 - 10.2023
Technician
James Avery
06.2022 - 01.2023
Front Desk Receptionist Volunteer
Peterson Hospital
03.2021 - 04.2022
High School -
Tivy High School