Stephanie Sorensen
Redmond,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Transportation Dispatcher/Company Owner
County Line Transport LLC
01.2021 - Current
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in the lower 48 states.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
Certified Nail Technician/Business Owner/Operator
Girly Girlz Nailz & Tanning
01.2007 - 05.2017
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Completed consultations with spa guests to determine nail care needs.
- Grew repeat client base through effective marketing and customer service.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Education
Vocational License - Cosmetology Education
Snow College
Richfield, UT05.2007
High School Diploma -
North Sevier High School
Salina, UT05.1999
Skills
- Logistics Management
- Route Planning
- Escalation of Issues
- Team Collaboration
- Logistical Operations
- Relationship Building
- Call Center Environments
- Safety Processes and Procedures
- Employee Management
- Critical Decision-Making
- Issue Resolution
- Quality Assurance
- Oral and Written Communications
- Documentation and Paperwork
- Telephone Etiquette
- Work Order Entry
- Customer Relations
Timeline
Transportation Dispatcher/Company Owner
County Line Transport LLC
01.2021 - Current
Certified Nail Technician/Business Owner/Operator
Girly Girlz Nailz & Tanning
01.2007 - 05.2017
Vocational License - Cosmetology Education
Snow College
High School Diploma -
North Sevier High School
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