Stephanie Sossong
Pell City
Summary
Versatile and empathetic professional with a proven track record in customer assistance and client support, notably at Dollar General. Skilled in fostering positive relationships and ensuring high levels of customer satisfaction. Demonstrates strong work ethic, integrity, and the ability to adapt to fast-paced environments. Achieved significant improvements in team efficiency and customer service quality.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cashier
Dollar General
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resident Services Coordinator
The Lakes of Dunedin
10.2022 - 07.2024
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
CNA Caregiver
Grandvillas. ALF
06.2020 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Caregiver
Arden Courts Memory Care
02.2017 - 06.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Head Cashier Supervisor
Aramark
08.2001 - 10.2017
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Education
CNA - Nursing
CNA Academy
Clearwater, FL07-2018
Cosmetology Degree - Cosmetology
Clarksburg Beauty Academy
Clarksburg, WV05-1985
Skills
- Client Support
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
CPR Certified
Timeline
Cashier
Dollar General
08.2024 - Current
Resident Services Coordinator
The Lakes of Dunedin
10.2022 - 07.2024
CNA Caregiver
Grandvillas. ALF
06.2020 - 09.2022
Caregiver
Arden Courts Memory Care
02.2017 - 06.2020
Head Cashier Supervisor
Aramark
08.2001 - 10.2017
CNA - Nursing
CNA Academy
Cosmetology Degree - Cosmetology
Clarksburg Beauty Academy
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