Stephanie Spalin
Cary,NC
Summary
With over 20 years of experience in sales, customer service, and team management, I have honed skills in implementing effective communication strategies, leading cross-functional teams, and driving sales growth. Throughout career, consistently exceeded sales targets and improved employee engagement, showcasing a proven track record of success. Additionally, skilled in loss prevention, product management, and training and development. Equipped with a high school diploma and certifications in barista training, ServSafe, CPR, and First Aid. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Momentum Solar
12.2024 - 02.2025
- Generated 15% increase in sales revenue by identifying and pursuing new business opportunities
- Developed and maintained strong relationships with key clients, resulting in 10% customer retention rate
- Implemented effective lead generation strategies that resulted in growth in the client base
- Negotiated contracts and closed deals with high-profile clients, resulting in significant revenue growth
- Collaborated with cross-functional teams including marketing and product development to create customized solutions for clients' needs
- Utilized CRM software to track leads, manage pipeline, and analyze sales data for performance evaluation
Starbucks Shift Supervisor
Starbucks
08.2021 - 07.2024
- Started at Starbucks as a barista and showed quickly how I was ready to move up
- Helped with opening a new location in Apex
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
Sales Representative
Hendrick Automotive Group
06.2018 - 03.2020
- Consistently exceeded sales targets by 50% each quarter, resulting in recognition as top-performing sales representative for three consecutive years
- Developed and maintained strong relationships with key clients, resulting in a large increase in repeat business
- Implemented effective sales strategies that resulted in an increase in overall revenue
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Consulted with businesses to supply accurate product and service information.
Team Lead
Tractor Supply Company
07.2016 - 11.2017
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Implemented a new performance evaluation system that provided more accurate feedback for employee development
- Increased employee engagement through team-building activities
- Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees
- Identified opportunities for process improvement and implemented changes resulting in an increase in productivity
Assistant Manager
Gymboree Group
04.2012 - 12.2015
- I helped with manager and general manager responsibilities not only at Gymboree stores in the district but also our Crazy 8 and Jane and Jake locations
- Assisted the store manager in overseeing daily operations, including inventory management, sales performance, and customer service
- Implemented visual merchandising strategies to optimize product placement and enhance the overall shopping experience
- Trained and supervised a team of 15 sales associates, providing guidance on customer engagement techniques and product knowledge
- Generated repeat business through exceptional customer service.
Cashier
Foodlion Grocery Store
05.2011 - 02.2012
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school diploma -
Franklinton High School
Franklinton, NC2003
Skills
- Training & Development
- Recruiting
- Project Management
- Microsoft Office
- Eleads
- Market Research
- Analysis skills
- Clerical support
- Goal setting
- Time management
Certification
- Driver's License
- ServSafe
Timeline
Customer Service Representative (Remote)
Momentum Solar
12.2024 - 02.2025
Starbucks Shift Supervisor
Starbucks
08.2021 - 07.2024
Sales Representative
Hendrick Automotive Group
06.2018 - 03.2020
Team Lead
Tractor Supply Company
07.2016 - 11.2017
Assistant Manager
Gymboree Group
04.2012 - 12.2015
Cashier
Foodlion Grocery Store
05.2011 - 02.2012
- Driver's License
- ServSafe
High school diploma -
Franklinton High School
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