Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Spears

Central Square,NY

Summary

Dynamic Reimbursement Specialist at Medical Management Resources Inc, I excelled in enhancing customer service and compliance, while identifying trends to reduce denials. My commitment to nurturing guest experiences and fostering relationships led to increased repeat bookings as an Airbnb Host, showcasing my ability to blend analytical skills with exceptional interpersonal communication. I am a self-starter, with an entrepreneurial mindset. I have a deep connection with Mother Nature and am soulfully tied into wellness. I am an avid Adirondack Mountain hiker and an aspiring 46er. I recently acquired a certificate of completion from Yale, in the course “The Science of Well-Being”. I am currently enrolled in a 20 hour mindfulness certification course.

Overview

12
12
years of professional experience

Work History

Reimbursement Specialist

Medical Management Resources Inc
10.2016 - Current
  • Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
  • Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
  • Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
  • Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.

Airbnb Host

The Cabin Vacation and Event Center
08.2013 - 04.2018
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Education

Bachelor Of Applied Arts And Science - Elementary School Teaching

SUNY College At Oswego
Oswego, NY

Skills

  • Create a mind blowing guest experience
  • Ensure unmatched customer service
  • Bestow guests with a mindfulness experience
  • Nurture guests booking and check-in process with calm and ease
  • Elevate all Vanderkamp’s unique services
  • Build appreciation from guests with local, organic, earthly gifts
  • Joyfully appreciate 850 acres alongside guests and staff
  • Devote my mind, body and soul to this unique career

Timeline

Reimbursement Specialist

Medical Management Resources Inc
10.2016 - Current

Airbnb Host

The Cabin Vacation and Event Center
08.2013 - 04.2018

Bachelor Of Applied Arts And Science - Elementary School Teaching

SUNY College At Oswego

Similar Profiles

CREATE PROFILE
Stephanie Spears