Summary
Work History
Education
Skills
Additional Information
Timeline
Generic
Stephanie Spells

Stephanie Spells

Medical Office Manager
Victorville,CA

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in healthcare and social services. Seeking a position where I can best utilize my skills and assist the team in all areas of customer service.

Work History

In Home Support Services

Adrian Hall
San Bernardino, CA
11.2017 - Current
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Laundered clothing and bedding to prevent infection.

Staffing Supervisor/Recruiter

ASSOCIATED
Apple Valley, CA
09.2020 - Current
  • Lead generation of clinicians, currently oversee daily operations for Nationally Certified and Joint
  • Commission Accredited Nursing Staffing Agency, recruiting, review resumes, interview, hire and train new administrative and clinical personnel
  • Complete Continuing Education applications, contracting with vendors, negotiate bill rates
  • Collect all credentials to properly hire prospects, verify the following;
  • Nursing license, provider medical eligibility suspension, OFAC, OIG, National Sex Offender
  • Help to increase revenue by placing employees in available job opportunities
  • Communicate with President of agency on daily activities and implement new contracts and vendor services
  • Effectively communicate with payroll and finance department, approve employee timesheets
  • Answer phones with proper phone etiquette and answer employee questions
  • Created work schedules
  • Opened and closed the office at end of night

Medical Assistant

YOH Connex
Adelanto, CA
05.2020 - Current
  • Perform COVID screenings and temperature checks prior to employees entering the building, specimen collections.

Lead Medical Assistant

Southern CA Primary Medical, Inc
Apple Valley, CA
03.2019 - Current
  • Work closely with practice manager overseeing daily operations of clinic
  • Obtain patient registration input patient data in electronic medical software
  • Billing sheets, collect, process payments, scan all daily patient information into chart
  • Documented patient medical history, blood pressure, weight, body mass index, temperature checks, urine collections, blood withdrawal, capillary sticks, triage
  • Patient outcomes were enhanced by providing knowledgeable education on procedures, medications and physician instructions
  • Promote office efficiency, coordinating charts, completing insurance forms helping patients with diverse needs
  • Explained procedures to patients to reduce anxieties, increase patient cooperation
  • Training staff on proper office etiquette how to implement policies and procedures
  • Collaborated with medical and administrative personnel to maintain patient focused, engaging compassionate environment
  • Successfully managed multiple incoming calls, faxes per day.

High Desert Supervisor

In Roads Creative Programs, Inc
Hesperia, CA
09.2013 - 03.2019
  • Oversee staff assignments of over 250 employees that work with special needs individuals
  • Application, resume review, interview, hire, mentor providers to care for these individuals in home or community Cultivate, improve, increase company's consumer referrals with effective communication, networking, and build relationships with case workers, consumer families
  • Created increase of revenue received from Inland Regional Center
  • Complete electronic billing monthly on time
  • Audit charts and process time sheets timely to assure received by payroll department due dates
  • Meet with families perform assessments that address consumer needs
  • Coordinate staff activities, meetings for employees in High Desert.

Medical Assistant

DR. MIKE'S WALK
Barstow, CA
10.2015 - 07.2017
  • Working in the front office duties included but not limited to greeting patients, insurance verification, medical records, answer phones, schedule appointments via EMR
  • Input patient data, mental and physical health history via electronic medical records
  • Back office triage patients, vital and room patients, CHDP physical, DMV physical, Audiometer, Eye
  • Chart, Injections, EKG, PFT, breathing treatments, wound care, suture assistant, pelvic exam, UA, collect wound specimens for culture.

Clerical Supervisor

Jackson-Bibby Awareness Group, Inc
Victorville, CA
06.2010 - 04.2013
  • Greet clients, managed approximately 40 incoming calls daily, schedule appointments, data entry, participate in audits
  • Process, collect payments in excess of weekly totals greater then 10K weekly
  • Prepare weekly reports via Excel spreadsheets, responsible for auditing, file maintenance
  • Performed administrative duties, application, resume review, interviews, hire, and train new clerical staff for two locations
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduling
  • Provide leadership, oversaw training and daily performance of staff.

Education

AA - Healthcare Administration

Eastern Gateway Community College
08.2023

Certificate in Supervising and Managing Employees -

CEU's Graceland Center for Professional Development
09.2015

Diploma - Medical Assistant

Rockhurst University Continuing Education Center
01.2002

Certificate in Computers EMR software AllScripts -

CEU's United Education Institute
07.1994

High school diploma or GED -

Associate of Arts - Medical Assistant

United Education Institute
Huntington Park, CA
03.1993 - 07.1994

Skills

  • Experience Administering Injections
  • Insurance Verification
  • Medical Office Management
  • Patient Care
  • Healthcare Management
  • Medical Office Experience
  • Medical Records
  • Practice Management
  • Vital Signs Experience
  • Venipuncture Experience
  • EKG
  • Phlebotomy
  • EMR Systems
  • ICD-10
  • Allscripts
  • Auditing
  • Triage
  • Clerical Experience
  • Medical Billing
  • CPT Coding
  • Social Work
  • Quality Assurance
  • Medical Scheduling
  • Anatomy Knowledge
  • Phone Etiquette
  • Medical Terminology
  • Recruiting
  • Physiology Knowledge
  • Accounting
  • Medical Coding
  • Supervising Experience
  • Personal assistant experience
  • Data collection
  • Employee Orientation
  • Certifications and Licenses
  • Medical Assistant
  • CPR Certification
  • BLS Certification
  • Professional In Human Resources
  • Electronic Medical Records: Best Practices — Highly Proficient
  • Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
  • Full results: Highly Proficient
  • Medical Terminology — Proficient
  • Understanding and using medical terminology
  • Full results: Proficient
  • Nursing assistant skills — Highly Proficient
  • Providing nursing aid to patients using knowledge of relevant equipment and procedures
  • Medical receptionist skills — Proficient
  • Managing physician schedules and maintaining accurate patient records
  • First aid — Proficient
  • Treating common medical emergencies
  • Supervisory skills: Motivating & assessing employees — Highly Proficient
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Office manager — Highly Proficient
  • Scheduling and budgeting
  • Electronic health records: Best practices — Highly Proficient
  • Medical terminology — Highly Proficient
  • Work style: Reliability
  • Working with MS Word documents — Proficient
  • Knowledge of various Microsoft Word features, functions, and techniques
  • Protecting patient privacy — Expert
  • Development in any professional field
  • First Aid and Safety
  • Light Housekeeping
  • Mobility Support
  • ADL Support
  • Patient Transport
  • Care Plan Adherence
  • Meal Preparation
  • Compassionate Client Care
  • Medication Administration
  • Knowledge of State Reulations
  • Quality Program Protocols

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Staffing Supervisor/Recruiter

ASSOCIATED
09.2020 - Current

Medical Assistant

YOH Connex
05.2020 - Current

Lead Medical Assistant

Southern CA Primary Medical, Inc
03.2019 - Current

In Home Support Services

Adrian Hall
11.2017 - Current

Medical Assistant

DR. MIKE'S WALK
10.2015 - 07.2017

High Desert Supervisor

In Roads Creative Programs, Inc
09.2013 - 03.2019

Clerical Supervisor

Jackson-Bibby Awareness Group, Inc
06.2010 - 04.2013

Associate of Arts - Medical Assistant

United Education Institute
03.1993 - 07.1994

AA - Healthcare Administration

Eastern Gateway Community College

Certificate in Supervising and Managing Employees -

CEU's Graceland Center for Professional Development

Diploma - Medical Assistant

Rockhurst University Continuing Education Center

Certificate in Computers EMR software AllScripts -

CEU's United Education Institute

High school diploma or GED -

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Stephanie SpellsMedical Office Manager