Stephanie Spencer

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Property Management

• Customer relations and long lasting friendships with potential and present clientele.
• Assisted with project estimates for clients.
• Created project and monthly bills for services completed.
• Delivered final bills via email or in-person.
• Accepted payments cash and/or checks, and delivered to Contractor.
• Kept clients records and contact information up to date.
• Provided proper permitting prior to start date for requested services.
• Created comparison price sheets for material lists.

Independent Contracting

• Tool preparation.
• Equipment preparation.
• Team communication
• Loading equipment and materials.
• Complied with workplace safety
• Lawn care services (mowing, weed-eating, blowing and edging).
• Aerating and seeding.
• Use of pre-emergent and 2-4-D for weed control.

• Providing care to an elder with diagnosed Dementia.
• Encouragement to get clean and prepared for the day with side-by-side assistance to the restroom.
• Providing daily medications and vitamins at scheduled time prior to first meal.
• Heavy duty household cleaning.
• Preparing meals at scheduled times throughout the day.
• Preparation for the remainder of the week, stocking up and making incontinence pads accessible, laundry, and changing of bed sheets and protective bed pad.
• Assisting with restroom visits throughout the day.
• In the case of an accident in, or on the way to the restroom, assisting with thorough cleaning of private areas.
• Assisting with showers.
• Emotional and physical support.
• Support for recollection of old memories and past times.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

• Oversaw class of 10 students when instructor was out of room
• Provided student support through special accommodations, extra assistance and assessments
• Collaborated with teacher to create customized classroom environment that was integral to students' needs
• Administered tests to class and graded papers
• Alerted instructor to student behavior or issues that needed to be addressed
• Maintained positive attitude and affirmatively communicated with each student
• Supported teacher in development of individual learning strategies
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
• Offered student support through special accommodations, extra assistance and assessments.
• Maintained positive attitude and affirmatively communicated with each student.

• Reviewed and solved account and billing discrepancies
• Performed quality assurance evaluations of processes and previous bills
• Received incoming information and entered into database system
• Generated financial statements and reports detailing accounts receivable status
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
• Informed customers on current level of services, offered upgrades and new services for their residential account
• In the month of August 2019, I was the number one sales representative in the nation. I had a total of 11 PSU's (new services), and 415 Ancillaries (additives such as HBO and NFL Redzone)

• Answered incoming telephone calls with professional and knowledgeable responses
• Conducted business to business telephone sales
• Contacted new and existing customers to discuss how their needs could be met with specific products and services
• Negotiated prices, terms of sales and service agreements
• Responded to all customer inquiries in a timely manner
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

• Assisted guests with making menu choices in an informative and helpful fashion
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner
• Appropriately suggested additional items to customers to increase restaurant sales
• Promptly served all food courses and alcoholic beverages to guests
• Regularly checked on guests to ensure satisfaction with each food course and beverages
• Correctly calculated charges, issued bills and collected payments
• Checked in deliveries and signed off on products received

• Created attractive displays
• Answered incoming telephone calls with professional and knowledgeable responses
• Organized items in visually appealing manner
• Increased purchase totals by recommending additional items
• Trained all new sales employees on effective techniques
• Completed purchases with cash, credit and debit payment methods
• Listened to customer needs and preferences to provide accurate advice
• Met incoming customers and provided immediate assistance