Hi, I’m
Stephanie Spencer
Northglenn,CO
Overview
27
years of professional experience
Work History
Hyatt Regency at the Colorado Convention CenterDenver, CO
Food and Beverage Server
11.2011 - Current
Job overview
- I am a well seasoned veteran of this industry
- I've been employed with the Hyatt now for 13 years, 12 of which were right here at Peaks Lounge
- Peaks Lounge is a highly paced cocktail bar overlooking the city
- I have bartended for this company, as well as filling in for banquets
- I am usually in a shift lead position and am very comfortable delegating authority if need be
- Maintained a clean and organized work area throughout shifts to uphold sanitation standards
- Provided recommendations on menu items based on guests' preferences and dietary restrictions
- Efficiently processed guest payments using POS system while maintaining accuracy in cash handling procedures
- Responded promptly to guest inquiries or concerns, resolving issues in a professional manner
- Upsold additional menu items such as appetizers, desserts, or specialty drinks to increase revenue per table
- Collaborated with team members to ensure smooth operations during busy periods or special events
- Trained new servers on restaurant policies, procedures, and customer service standards for seamless integration into the team
- Maintained a positive attitude even during high-stress situations while delivering excellent customer service
- Developed strong product knowledge to provide detailed descriptions of menu items to guests
- Resolved guest complaints or issues promptly, ensuring a satisfactory resolution for all parties involved
- Managed inventory levels of supplies such as napkins, utensils, and condiments to prevent shortages during peak hours
Wellshire Golf Course and Event CenterDenver, CO
Food and Beverage Server
01.2021 - 10.2022
Job overview
- This was my job during Covid
- It entailed most of the same duties and expectations as the Hyatt
ARCHSTONEWest Palm Beach, FL
Project Manager
09.2011 - 07.2019
Job overview
- I held a management position at Archstone, where my responsibilities included overseeing staff, managing evictions, handling payroll and accounting, determining lease terms, and processing move-ins and move-outs
- Negotiated contracts with vendors for equipment procurement or services required for project implementation
- Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities
- Utilized project management software/tools to track progress, manage documentation, assign tasks, and monitor resource allocation
- Identified opportunities for process improvement within projects by analyzing data/metrics related to quality assurance or customer satisfaction
- Resolved conflicts or escalated issues that arose during projects by collaborating with relevant stakeholders towards mutually beneficial solutions
- Trained new team members on company-specific processes/procedures related to project management
Build Your Dream HomeFort Lauderdale, FL
Telemarketer
01.1998 - 04.2004
Job overview
- This was a telemarketing company
- It was all cold calling selling packages to build your own home
- I was a top earner in this Division and stayed for 6 years alongside my normal work at Archstone properties
- I worked this job remote from home
Timeline
Food and Beverage Server
Wellshire Golf Course and Event Center
01.2021 - 10.2022
Food and Beverage Server
Hyatt Regency at the Colorado Convention Center
11.2011 - Current
Project Manager
ARCHSTONE
09.2011 - 07.2019
Telemarketer
Build Your Dream Home
01.1998 - 04.2004
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