Stephanie Standley
McAlester,Ok
Summary
- Stress-tolerant customer service manager with [number] years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring associates. Looking to increase customer satisfaction in a fast-paced and professional retail organization. Relatable, down-to-earth team leader of [number] employees. Strengths include building unity, trust, and drive. Calm under pressure
- Clear oral and written communication
- Energetic
- Dealing with angry customers
- Flexibility and adaptability
- Fast learner
- Leadership
- Microsoft Office proficiency
- Multitasker
- Positive attitude
- Problem solving
- Punctual
Overview
21
21
years of professional experience
Work History
Car Salesperson
Fenton Nissan Of Mcalester
McAlester, OK
09.2021 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Assistant Manager
August's Barbeque
Sylacauga, AL
12.2015 - 11.2016
- Accurately completed cash register transactions
- Deployed humor, patience and empathy to resolve customer issues
- Developed plan to increase sales and saw a [percentage] weekly increase after [quantity of time]
- Greeted and directed customers
- Handled incoming calls from customers who had product complaints
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
Lead Server
Mama Ree's
Sylacauga, AL
04.2009 - 08.2015
- Calculated check amounts and split checks when parties requested separate checks
- Completed all side work after completion of dining service
- Completed an entire food service and training course when hired as a restaurant server
- Effectively maintained a clean working environment during shift
- Ensured all meals served to patrons met quality standards
- Helped resolve guest problems by remaining positive, friendly and respectful
Production Supervisor
Simonton Windows & Doors
McAlester, Oklahoma
03.2004 - 04.2009
- Conducted interviews with potential new hires and made recommendations to higher managers
- Created reports of manufacturing efficiency and issues for presentation before other managers
- Ensured all employees are trained and ready for adequate performances
- Guaranteed scheduled maintenance takes place to prevent damage
- Identified tasks and delegated work
- Inspected finish products to ensure level of quality is maintained
- Kept record of and analyzed all relevant data
- Led production team and spearheaded projects
- Made efficiency changes to improve the hourly labor costs
Education
Tech prep -
Groves High school
Garden city, Georgia05.1996
Skills
- Clear oral and written communication
- Energetic
- Dealing with angry customers
- Flexibility and adaptability
- Fast learner
- Leadership
- Microsoft Office proficiency
- Multitasker
- Positive attitude
- Problem solving
- Punctual
- Cold-calling
- Goal-Oriented
Timeline
Car Salesperson
Fenton Nissan Of Mcalester
09.2021 - Current
Assistant Manager
August's Barbeque
12.2015 - 11.2016
Lead Server
Mama Ree's
04.2009 - 08.2015
Production Supervisor
Simonton Windows & Doors
03.2004 - 04.2009
Tech prep -
Groves High school
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