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Summary
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Overview
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Stephanie Stanley

Guest Services
Denver,CO

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Summary

Results-driven professional with extensive experience in customer success, program management, and client relations, with a proven ability to drive revenue growth and enhance client satisfaction. Skilled in managing high-value contracts, streamlining processes, and training new employees to optimize business outcomes. Strong communicator and problem-solver, seeking to leverage a versatile skill set in a dynamic work environment.

Skills

CRM Software

Work History

Guest Services Coordinator

State Of Colorado Department Of Labor
2023.10 - Current


  • Provided frontline support to claimants and employers, assisting with claims filing, account registration, and troubleshooting issues within the Famli Program's online portal.
  • Educated claimants and employers on program benefits, eligibility, policies, and compliance requirements, fostering understanding and adherence to Famli Program laws and regulations.
  • Managed inquiries and resolved complex issues using various computer systems, ensuring seamless user experiences and high-quality customer service across multiple communication channels.
  • Collaborated with employers to ensure timely premium payments and accurate reporting, contributing to efficient program administration and record-keeping.
  • Supported continuous improvement efforts by providing feedback on program processes and portal functionality, enhancing overall program efficiency and effectiveness.

Guest Services

Meow Wolf - Convergence Station
2021.07 - Current


  • Welcomed and assisted guests in a friendly and professional manner, ensuring a positive first impression and memorable experience.
  • Provided visitors with detailed information about exhibits, interactive elements, and event programming to enhance their understanding and enjoyment of the installation.
  • Resolved guest inquiries and issues promptly and effectively, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
  • Assisted with ticket sales, admissions, and check-in processes using point-of-sale systems, ensuring smooth and efficient transactions.
  • Monitored exhibit areas to maintain safety, cleanliness, and compliance with company policies, providing guidance to guests as needed.


Customer Success Representative

Veeam Software
2017.03 - 2021.05
  • Managed and executed contractual renewals, securing over $4.5 million in annual revenue while utilizing personalized sales techniques to achieve an average of 113% individual attainment over the last four quarters.
  • Awarded Q3 MVP for outstanding contributions and consistent results across all renewal operations.
  • Generated quotes, negotiated contracts, and adjusted terms to align with business objectives and client needs.
  • Partnered with channel partners to streamline the renewals process, enhancing efficiency and driving revenue growth.
  • Managed and maintained customer data using Salesforce CRM to ensure accuracy and optimize account management.

Education

Bachelor of Science - Psychology

Georgia Southern University
Statesboro, GA
2001.05 -

Overview

7
7
years of professional experience

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Stephanie Stanley Guest Services