Stephanie Starbard
Pittsville,WI
Summary
Adept at medical office management and demonstrating exceptional teamwork, I enhanced patient satisfaction by 30% at Marshfield Medical Center through innovative scheduling solutions and streamlining patient data processes. My expertise in HIPAA compliance and effective communication fosters improved healthcare delivery and operational efficiency.
Overview
14
14
years of professional experience
Work History
Radiology Scheduler
Marshfield Medical Center
09.2023 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Supported clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Studied and researched various medical terms as well as software and coding systems.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
Health Information Management Clerk
Ciox Healthcare
07.2021 - 08.2023
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Improved departmental organization by creating clear policies and procedures manuals for staff reference and training purposes.
- Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
- Enhanced the efficiency of health information management processes by streamlining filing systems and implementing digital solutions.
Appointment Scheduler
Dental Clinic Of Marshfield
11.2018 - 06.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Developed extensive knowledge of products and services to better assist customers.
Health Unit Coordinator
Three Oaks Health Services
06.2016 - 08.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Provided care for Number-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Improved operational efficiency by implementing digital filing system for patient records, reducing retrieval time and storage space.
- Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
- Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
- Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
- Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.
- Reduced instances of medication errors by carefully coordinating with pharmacy staff to verify prescriptions against patient records.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Supported healthcare quality improvement initiatives by participating in audits and suggesting process enhancements based on observed challenges.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Master Personal Trainer
LA Fitness
08.2010 - 11.2015
- Collaborated with other fitness professionals in developing new strategies for optimizing client results while maintaining safety standards.
- Managed scheduling, billing, and records maintenance for a diverse client base, ensuring efficient business operations.
- Built strong rapport with clients through consistent communication regarding goals, progress updates, and adjustments to training plans as needed.
- Mentored junior trainers, providing guidance on best practices for program design and effective client interactions.
- Led group exercise classes focused on strength training, cardiovascular endurance, flexibility, and balance improvement.
- Developed comprehensive nutritional plans for clients, resulting in improved overall health and wellness.
- Continuously evaluated the effectiveness of clients'' training programs and made adjustments accordingly to ensure continuous progress towards their goals.
- Enhanced gym members'' experiences through the provision of exceptional customer service and support during training sessions.
- Contributed positively to workplace culture by actively participating in staff meetings/events and offering support/assistance when needed.
- Expanded clientele base by networking with local businesses and organizations to offer specialized fitness services tailored to their specific needs.
- Delivered high-quality personal training sessions resulting in increased client satisfaction rates.
- Increased client fitness levels by designing and implementing personalized training programs tailored to individual needs.
- Streamlined processes related to session booking and payment handling, providing a more convenient experience for clients.
- Facilitated educational workshops and seminars on various health and fitness topics for both clients and fellow trainers.
- Conducted thorough fitness assessments to accurately determine clients'' physical capabilities and establish baseline metrics for tracking progress.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Demonstrated proper technique for exercises to avoid injuries.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Developed customized fitness plans for wide range of clients to expand services.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Motivated participants through one-on-one instruction and positive feedback.
- Demonstrated proper form and technique to prevent injury.
- Implemented new and creative exercise routines to keep participants motivated.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Adapted classes to meet needs of participants with varying fitness levels.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Encouraged participants to stay motivated and reach fitness goals.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Assisted with marketing and promoting of classes and services.
- Used music to motivate and energize classes.
- Set up and broke down equipment before and after classes.
- Promoted safe and inclusive environment for club clients and members.
- Utilized effective record-keeping system for tracking customer information.
- Provided emergency first aid and CPR as needed.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Counseled participants on nutrition to help reach fitness goals.
- Collaborated with other fitness professionals to develop and implement new programs.
- Promoted fitness classes to boost gym attendance.
- Led aerobics, yoga, core strength and kickboxing classes.
Education
General -
Spencer High School
Spencer, WI05.2002
Skills
- Medical Office Experience
- HIPAA Compliance
- Insurance Verification
- Data entry proficiency
- Appointment Coordination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Patient confidentiality
- Electronic Health Records
- Relationship Building
- Medical Documentation
- Team building
- Task Prioritization
- Patient Registration
- Self Motivation
- Medical Terminology
- Interpersonal Skills
- Analytical Thinking
- Healthcare management
- Computer Literacy
- Goal Setting
- Professionalism
- Interpersonal Communication
- Adaptability
- Written Communication
- Time management abilities
- Continuous Improvement
- Billing Procedures
- Quality Assurance
- Project Management
- Data Analysis
- Professional Demeanor
- Problem-solving aptitude
- Health Information Systems
- Data Integrity
- Medical Office Management
- Electronic Medical Record Software
- Heartsaver First Aid CPR AED
- Heartsaver CPR AED (CPR AED)
- Medical Coding
- Electronic Health Record Specialist
Timeline
Radiology Scheduler
Marshfield Medical Center
09.2023 - Current
Health Information Management Clerk
Ciox Healthcare
07.2021 - 08.2023
Appointment Scheduler
Dental Clinic Of Marshfield
11.2018 - 06.2023
Health Unit Coordinator
Three Oaks Health Services
06.2016 - 08.2018
Master Personal Trainer
LA Fitness
08.2010 - 11.2015
General -
Spencer High School
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