Stephanie Stevens
Bardstown,KY
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized bringing strengths in handling work independently and solving routine problems without oversight. Ability to quickly learn new processes. Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
32
32
years of professional experience
Work History
Deputy Clerk
Nelson Co Clerk
Bardstown, KY
06.2024 - Current
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
CRTV Clerk
Lowe's of Bardstown
Bardstown, United States
08.2005 - 06.2021
- Supported receiving operations by completing assignments with strong focus on quality and performance
- Carried out high-quality administration work with little oversight
- Updated records with current details and inventory information for effective business recordkeeping
- Consulted with customers to understand desires and suggest best products to meet needs
- Maintained and updated files and records to support efficient daily operations
- Satisfied customers every day with fast, friendly, and knowledgeable support for their needs
- Prepared reports highlighting important information such as dates and discrepancies
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Satisfied customers by delivering speedy and expert service for all special order needs
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Assistant Store Manager
Winn-dixie
Bardstown, United States
09.1992 - 01.2005
- Drove single-year sales growth of 46%, setting new record company-wide
- Advanced from customer associate to store manager in location with 40+ employees
- Reversed poor performing store by revising systems, processes, training programs
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Recognized for excellence in building and motivating management and hourly teams
- Oversaw sales operations and achieved 46% increase in sales over previous year
- Assisted store and assistant store managers in supervising personnel, merchandising, and product function
- Oversaw visual merchandising and displays to appeal to shoppers
- Selected, hired, and managed staff performance by setting individual and team goals
- Attended managers' meetings to report on inventory and sales for parts department
- Monitored the work of front-line staff and worked with employees to correct problems and improve processes
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
- Implemented sales promotions for specific automotive parts lines
- Responded to customer requests and complaints and resolved issues to customer satisfaction
- Kept records of purchases, sales, and requisitions
- Managed store independently in absence of store manager or assistant manager
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
- Worked closely with department managers to create cross-sales opportunities
- Monitored sales activities to ensure customers received satisfactory service and quality goods
- Open and closed store and set up shop for each day's operation
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
Education
High School Diploma -
Nelson County High School
Bardstown, KY06.1993
Skills
File updating
Problem-solving
Research
Spend management
Kronos
Word and Excel operation
Multitasking
Verbal communication
Recordkeeping
Task prioritization
Attention to detail
Customer relations
Documentation
Timeline
Deputy Clerk
Nelson Co Clerk
06.2024 - Current
CRTV Clerk
Lowe's of Bardstown
08.2005 - 06.2021
Assistant Store Manager
Winn-dixie
09.1992 - 01.2005
High School Diploma -
Nelson County High School