Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Stewart

Naperville,IL

Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

20
20
years of professional experience

Work History

Wholesale Closer

Fairway Independent Mortgage Corporation
09.2016 - Current
  • Maintained checklists of required documentation and open issues affecting closings.
  • Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Handled as many as 70+ closing files each month by effectively organizing, multitasking and prioritizing closing work.
  • Validated and audited final signed documents in accordance with state, county and investor guidelines.
  • Verified government-backed loans followed strict agency guidelines.
  • Coordinated with title closers and brokers to set up loans for funding and completed final authorizations on morning of closings.
  • Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
  • Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
  • Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.

Underwriter

Pangea Real Estate
09.2011 - 06.2015
  • Supported review and acceptance or denial of new or renewal business.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.

Technical Support Specialist

Comcast, Xfinity
06.2004 - 10.2010
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

High School Diploma -

Thornwood High School
South Holland, IL

Skills

  • Customer Inquiries
  • Federal Statutes
  • Providing Feedback
  • Equipment Preparation
  • Call Center Operations
  • Information Updates
  • High-Volume Environments
  • Training and Development

Timeline

Wholesale Closer

Fairway Independent Mortgage Corporation
09.2016 - Current

Underwriter

Pangea Real Estate
09.2011 - 06.2015

Technical Support Specialist

Comcast, Xfinity
06.2004 - 10.2010

High School Diploma -

Thornwood High School

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Stephanie Stewart