Stephanie Stewart
Birmingham,AL
Summary
Self-motivated and energetic individual with over 10 years experience in sales and customer service. Time management and interpersonal skills are two of my strongest assets. I managed a small garden shop through the pandemic and built sales to over a million dollars in one year. That number far exceeded expectations and the business has continued to grow. My part time job with a beer company has taught me a lot about the industry. Each week, I look forward to exceeding my sales goal and helping grow the brand. I love working in the beverage industry and am ready for a new challenge. I believe I will be the perfect fit for this position if given the opportunity.
Overview
9
9
years of professional experience
Work History
Sales Representative
Back Forty Beer Company
Gadsden, AL
07.2023 - Current
- Assisted in developing promotional materials such as flyers, brochures.
- Collaborated with other departments such as marketing, finance, logistics.
- Recommended changes in products and services based on customer feedback.
- Presented products and services to prospective and existing customers to meet client needs.
- Prepared merchandise for purchase or rental.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Attended industry events such as conferences, seminars.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Placed special orders or called other stores to find desired items.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Researched competitors' products, prices, and sales techniques.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Director of Operations
Sweet Peas Garden Shop
Homewood, AL
01.2015 - Current
- Assessed reports and adjusted workflows to realign with targets.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Planned delivery routing, team workflows and promotional initiatives.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Established operational guidelines and identified opportunities for improvement.
- Promoted products, increasing customer base and market share.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated activities between different departments to ensure successful completion of projects.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed day-to-day operations of a large staff in multiple departments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership and guidance to subordinate managers and supervisors.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained budgeting documents for accurate tracking of expenses.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Delegated work to staff, setting priorities and goals.
- Developed and maintained client relationships to grow business and improve account retention.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Arts - Education
Mary Baldwin College
Staunton, VA05-2004
Bachelor of Arts - Voice And Opera
DePaul University
Chicago, IL06-1993
Associate of Science - Forestry
Dabney S Lancaster Community College
Clifton Forge, VASkills
- Customer Service
- Network Development
- Sales Closing
- Competitor Research
- Account Management
- Territory Sales
- Client Service
- Customer Retention
- Interpersonal Communication Skills
- On-Site Product Demonstrations
- Product and Service Knowledge
Timeline
Sales Representative
Back Forty Beer Company
07.2023 - Current
Director of Operations
Sweet Peas Garden Shop
01.2015 - Current
Master of Arts - Education
Mary Baldwin College
Bachelor of Arts - Voice And Opera
DePaul University
Associate of Science - Forestry
Dabney S Lancaster Community College
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