Stephanie Stewart-Dietz
Lincoln,NE
Summary
Energetically led housekeeping operations at Mainstay Suite Hotel, enhancing room turnover efficiency and guest satisfaction. Supervised delegation and professional cleaning abilities of staff. Recognized for exceptional service, deep sanitization knowledge with a compassionate approach to client care, ensuring quality assurance and fostering strong relationships.
Overview
13
13
years of professional experience
Work History
Lead Housekeeper
Mainstay Suite Hotel
Lincoln, NE
07.2021 - Current
- Managed and supervised the daily operations of housekeeping staff, ensuring that all tasks were completed in a timely and efficient manner.
- Resolved guests' complaints regarding housekeeping services in a professional manner.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Resolved customer complaints promptly while providing exceptional customer service.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Recognized by management for providing exceptional customer service.
Personal Caretaker for Elderly (contracted)
Self-employeed
Lincoln, NE
01.2016 - 06.2021
- Helped with mobility issues by providing physical support.
- Helped clients get in and out of beds and wheelchairs.
- Improved patient outlook and daily living through compassionate care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Built strong and trusting rapport with clients and loved ones.
- Redirected clients with memory issues, providing safety guidance protection.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Prepared meals and snacks according to dietary requirements.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Monitored health and well-being of clients and reported significant health changes.
Assistant Cook -k-12 Grades
Meridian School District
Dayin, NE
08.2011 - 06.2015
- Prepared and cooked meals according to recipes, standards, and dietary guidelines.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Weighed, measured, and mixed ingredients according to recipes or personal judgment.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Adhered to safety procedures when handling hazardous materials such as knives or cleaning supplies.
- Took initiative in training new employees on proper safety protocols within the kitchen environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) -
University of Nebraska
NEnot completed - Surgical Tech
Southeast Community College
Lincoln, Nebraska, NESkills
- Professional Cleaning Expertise
- Task delegation
- Guest relations
- Chemical handling
- Deep sanitization
- Quality assurance
- Upholstery cleaning
- Quality Assurance Inspections
Timeline
Lead Housekeeper
Mainstay Suite Hotel
07.2021 - Current
Personal Caretaker for Elderly (contracted)
Self-employeed
01.2016 - 06.2021
Assistant Cook -k-12 Grades
Meridian School District
08.2011 - 06.2015
Some College (No Degree) -
University of Nebraska
not completed - Surgical Tech
Southeast Community College
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