Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Stillian

Atlantic

Summary

Dynamic and empathetic professional with a proven track record in customer service excellence and team collaboration, demonstrated at Fareway Grocery and Market. Skilled in cash handling and conflict resolution, I have enhanced customer satisfaction and loyalty through meticulous attention to detail and a strong work ethic. Achieved a significant improvement in team performance by mentoring new employees, showcasing reliability and a commitment to professional growth.

Overview

10
10
years of professional experience

Work History

Cashier

Fareway Grocery and Market
01.2024 - Current
  • Addressed customer needs in a timely manner.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced shopping experience, provided product information and location assistance.

School Bus Driver

Atlantic Community School District
08.2023 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
  • Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
  • Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
  • Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
  • Streamlined communication with parents regarding transportation schedules and changes, improving overall satisfaction.
  • Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
  • Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
  • Fostered positive and respectful environment on bus, setting clear behavior expectations for students.
  • Utilized feedback from students and parents to make continuous improvements to transportation service.
  • Enhanced student punctuality by maintaining strict adherence to scheduled routes and times.
  • Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
  • Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
  • Contributed to development of new emergency evacuation procedure, enhancing overall passenger safety.
  • Ensured safety of all passengers by meticulously following traffic laws and school policies.
  • Increased awareness of safety protocols among students with engaging and informative presentations at beginning of school year.
  • Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
  • Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
  • Maintained record of impeccable punctuality, ensuring that students arrived at school and home on time.
  • Improved route efficiency by regularly reviewing and adjusting paths based on traffic patterns and school changes.
  • Drove bus along assigned route, picking up students.

Foster Care Provider

Lutheran Children and Family Services
03.2015 - 07.2023
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.
  • Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Established clear boundaries within the home environment that promoted respect for themselves and others.
  • Prepared and maintained individual beds and personal space for foster children.
  • Assisted foster children with completing homework assignments and improving their overall academic performance.
  • Assisted children through recovery from difficult home or school situations.
  • Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
  • Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
  • Implemented creative problem-solving techniques to address challenging behaviors exhibited by some foster children while maintaining a supportive atmosphere within the home setting.
  • Helped reunify birth families through coordinated visitation strategies.
  • Assisted older youth transitioning into adulthood by providing guidance on essential life skills and decision-making processes.
  • Offered consistent guidance during difficult transitions or life changes to help foster children adapt more easily.
  • Advocated on behalf of each child in court hearings as necessary.
  • Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Fostered a sense of belonging among all household members by celebrating achievements, special occasions, and cultural traditions together.
  • Improved children's health by preparing healthy meals and snacks.
  • Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
  • Developed trust-based relationships with each child by offering emotional support and empathetic listening skills when needed most.
  • Promoted healthy relationships among family members through effective communication practices and conflict resolution strategies.
  • Organized engaging activities for leisure time that encouraged social interaction between all household members while promoting personal growth opportunities for the individuals involved.
  • Effectively managed financial resources available for the care of each child within state guidelines.
  • Communicated effectively with biological parents as appropriate to facilitate reunification efforts when possible.
  • Taught older children about money, driving and other important life skills.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Developed and implemented programs to support children's mental health and well-being.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Used interactive visuals and static worksheets to teach each student algebra and writing techniques.

Education

Foster Care License - Foster Care

Iowa Western Community College
Council Bluffs, IA
08.2016

CNA License - CNA Classes

Iowa Western Community College
Council Bluffs, IA
06.1996

CertifiedBus Drivers - Bus Drivers Safety Class

Iowa Western Community College
Council Bluffs, IA

High School Diploma - General Studies

Red Oak Community School District
Red Oak, IA
05.1986

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • Staff training
  • ID verification
  • Inventory management
  • Currency counting
  • Order packaging
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Order verification

Timeline

Cashier

Fareway Grocery and Market
01.2024 - Current

School Bus Driver

Atlantic Community School District
08.2023 - Current

Foster Care Provider

Lutheran Children and Family Services
03.2015 - 07.2023

Foster Care License - Foster Care

Iowa Western Community College

CNA License - CNA Classes

Iowa Western Community College

CertifiedBus Drivers - Bus Drivers Safety Class

Iowa Western Community College

High School Diploma - General Studies

Red Oak Community School District

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Stephanie Stillian