Stephanie Stokes
Alvin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
General Manager
European Wax Center
07.2023 - 07.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Organized special events at the salon, attracting new customers while strengthening existing client relationships.
- Ensured compliance with state regulations by maintaining up-to-date licenses for all employees and the facility itself.
General Manager
Buckle
03.2020 - 07.2023
- Managed budget implementations, employee reviews, training, schedules and customer relations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed teams of on average 12-24 teammates year around.
- Increased store yearly sales from 1.7 million to 2.6 million.
- Maintained low payroll percentage by reducing teammate turnover, and cross training my staff.
Leader in Training
Buckle
11.2017 - 03.2020
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills.
Fraud Investigator
Woodforest Bank
03.2016 - 06.2018
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Science - Business Mangement
University of Houston
Houston, TX2017
BBA - Business Management
Alvin Community College
Alvin, TX2015
High School Diploma -
Huntsville High School
Huntsville, TX2012
Skills
- Verbal and Written Communication
- Staff Development
- Employee Scheduling
- Operations Management
- Sales Planning and Implementation
- Performance Analysis
- Communication Skills
- Customer Experience
- Training and Development
- Coaching and Mentoring
- Top Talent Recruiting, Hiring and Retention
- Client Relations
Timeline
General Manager
European Wax Center
07.2023 - 07.2024
General Manager
Buckle
03.2020 - 07.2023
Leader in Training
Buckle
11.2017 - 03.2020
Fraud Investigator
Woodforest Bank
03.2016 - 06.2018
Bachelor of Science - Business Mangement
University of Houston
BBA - Business Management
Alvin Community College
High School Diploma -
Huntsville High School
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