Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Stottman

New Albany,IN

Summary

Dynamic and detail-oriented professional with a proven track record at Kroger's Grocery, excelling in customer service and problem-solving. Recognized for enhancing team efficiency and communication while managing multiple projects. Adaptable and organized, with strong critical thinking skills, committed to delivering exceptional results in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Pick Lead

Kroger's Grocery
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Office Manager's Assistant

Tophat Logistics
12.2018 - 01.2024
  • Managed office communications, ensuring timely responses to internal and external inquiries.
  • Coordinated scheduling for meetings and appointments, optimizing time management across departments.
  • Developed organizational systems for document management, enhancing retrieval efficiency.
  • Supported staff onboarding processes, facilitating smooth transitions for new hires.
  • Streamlined office supply inventory management, reducing costs through effective vendor negotiations.
  • Trained junior staff on office protocols and software applications, fostering a collaborative work environment.
  • Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
  • Assisted in the development of office policies and procedures to ensure consistency in daily operations.
  • Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.

Production

GE Appliance Park
03.2012 - 09.2017
  • Organized repair and routine maintenance of production equipment.
  • Performed preventative maintenance and inspections on production machinery.
  • Increased production efficiency by assembling components quickly and accurately.
  • Delivered proper material to production lines.
  • Communicated with production team members about quality issues.
  • Investigated and resolved production issues.
  • Responded promptly to equipment malfunctions, minimizing disruptions to production.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.

Concierge Representative

Indiana Downs
06.2008 - 06.2013
  • Assisted guests with inquiries and provided information about local attractions and services.
  • Coordinated reservations for dining, transportation, and activities to enhance guest experience.
  • Managed check-in and check-out procedures efficiently to ensure smooth operations.
  • Addressed guest concerns promptly, demonstrating strong problem-solving skills in high-pressure situations.
  • Maintained knowledge of hotel amenities and services to provide accurate recommendations to guests.
  • Collaborated with team members to ensure exceptional service delivery and guest satisfaction.
  • Monitored lobby area for cleanliness, organization, and comfort to create welcoming environment for guests.
  • Collaborated with team members to ensure consistent delivery of exceptional customer service.
  • Monitored lobby appearance, keeping it clean and welcoming at all times.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Trained new concierge staff members on hotel procedures, policies, and best practices in customer service.

Education

High School Diploma - General Studies

New Albany High School
New Albany, IN
07.2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution

Languages

Spanish
Limited Working

Timeline

Pick Lead

Kroger's Grocery
10.2024 - Current

Office Manager's Assistant

Tophat Logistics
12.2018 - 01.2024

Production

GE Appliance Park
03.2012 - 09.2017

Concierge Representative

Indiana Downs
06.2008 - 06.2013

High School Diploma - General Studies

New Albany High School

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Stephanie Stottman