Stephanie Sturgill
Noblesville,IN
Summary
Motivated professional with a strong drive to excel in the workforce. Ready to re-enter full-time employment now that my children are in school. Committed to continuous learning and dedicated to completing tasks efficiently and effectively. Resourceful Gap Leader known for high productivity and efficient task completion. Specialize in team leadership, operational improvement, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team synergy.
Overview
26
26
years of professional experience
Work History
Life and Gap Insurance
The Whittingham agencies dba Globe Life
Indianapolis, IN
08.2024 - 11.2024
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Completed licensing process
- Prepared and delivered presentations on life insurance products to groups and individuals.
Owner/Manager
Air BnB
Indianapolis, Indiana
01.2021 - 01.2023
- Established cost-effective temporary accommodations in the Indianapolis region.
- Managed inventories and day-to-day operations of the company.
- Responded to Guest's requests in a timely manner to ensure the highest level of customer service.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Conducted comprehensive analysis of industry trends to inform strategic development.
Franchisee
Romeo's Pizza
Hilliard, Ohio
05.2009 - 07.2021
- Oversee daily operations of pizza establishments
- Successfully obtained multiple franchise units in 2011
- Reduced operational spending by overseeing labor and food budget
- Encouraged staff performance and growth across branches
- Conducted training sessions to ensure adherence to prescribed product standards
- Franchisee of the Year 2013
- Developed and implemented sales and marketing strategies to increase brand awareness for the franchisee's business.
- Created monthly financial reports and presented them to the management team.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Reviewed customer feedback surveys and worked with employees to improve customer service standards.
- Developed a comprehensive training program for new employees at the franchisee's business.
- Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
- Planned promotional events that increased store traffic and generated revenue growth for the franchisee's business.
- Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
- Identified cost-saving opportunities for the organization through process optimization or vendor negotiations.
- Implemented innovative solutions to streamline workflow processes across multiple locations owned by the same Franchisee.
- Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
- Scheduled employees per location to keep shifts well-staffed.
- Maximized efficiency and time management by planning and organizing sales representative routes within each territory.
- Secured long-term accounts, managing sales plan activities to promote brand effectiveness.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Franchisee
Minuteman Pizza
Hilliard, Ohio
11.2001 - 05.2009
- Maintained and Managed my Own Pizza Restaurant
- Developed and implemented sales and marketing strategies to increase brand awareness for the franchisee's business.
- Created monthly financial reports and presented them to senior management.
- Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
- Organized special promotions aimed at increasing sales volume during peak seasons or holidays across all locations owned by the Franchisee.
- Researched direct competitors and analyzed detailed industry data in order to develop forward-thinking business solutions.
- Maximized efficiency and time management, planning and organizing sales representative routes within territory.
- Maximized efficiency and time management by planning and organizing sales representative routes within each territory.
Store Unit Manager
Minuteman Pizza
Hilliard, Ohio
03.1999 - 11.2001
- Provided motivational leadership to employees in multiple work sites with team sizes ranging from 8 to 27
- Manager of the Year, 1999 and 2000
- Resolved complex customer service issues in a timely manner.
- Maintained accurate records of employee attendance and leave requests.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Adhered to company-wide policies regarding confidentiality of information.
- Provided training sessions for newly hired personnel on relevant skills required for their roles.
- Monitored daily operations, ensuring compliance with applicable laws and regulations.
- Provided guidance, coaching, and mentoring to staff members.
Education
some college -
Columbus State Community College
Columbus, Ohio01.1999
High School Diploma -
Bexley High School
Bexley, Ohio06.1998
Skills
- Multitasking
- Time management
- Editing skills
- Attention to numbers and details
- Team Management
- Hiring and staffing
- Business Development
- Employee Development
- Relationship Building
- Restaurant operations management
- Customer Engagement
- Schedule Coordination
- Complaint resolution
- Customer-Oriented
- Adaptable
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Supervisory skills
- Conflict resolution techniques
- Food Service Background
- Customer loyalty
- Order delivery practices
- Performance Improvement
- Take-out service
- Employee schedule management
- Inventory control and record keeping
- Organization and prioritization
- Purchasing and cost control
- Customer service best practices
- Recordkeeping skills
References
- Larry Taylor, (614) 572-5151
- Alex Blohm, (330) 812-4373, arb0620@swcsd.us
Awards
- Manager of the Year
- 1999
- 2000
- Franchisee of the Year, 2013
References
References available upon request.
Timeline
Life and Gap Insurance
The Whittingham agencies dba Globe Life
08.2024 - 11.2024
Owner/Manager
Air BnB
01.2021 - 01.2023
Franchisee
Romeo's Pizza
05.2009 - 07.2021
Franchisee
Minuteman Pizza
11.2001 - 05.2009
Store Unit Manager
Minuteman Pizza
03.1999 - 11.2001
some college -
Columbus State Community College
High School Diploma -
Bexley High School
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