Stephanie Hernandez
Phoenix,United States
Summary
Hard-working individual who is polite, respectful and a very dedicated employee. Self motivated and work well under pressure. Strong ability to adapt to change and a quick learner.
Overview
19
19
years of professional experience
Work History
Caregiver
MBracing Life Services
Phoenix, AZ
01.2024 - Current
- Laundered clothing and bedding to prevent infection.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Followed care plan and directions to administer medications.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Attention to Detail,pack Orders,ship and Print
Iti4Dmv
Chandler, AZ
10.2023 - Current
- Adjusted settings on presses for optimum performance according to job specifications.
- Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Assisted with loading paper rolls onto printers and unloading finished goods from production line.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Utilized computer systems to track orders and maintain accurate shipping records.
- Provided customer service support by responding promptly to inquiries related to orders, products, services.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Identified order discrepancies and damaged items and notified supervisor.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Assisted in maintaining a safe work environment through adherence to safety policies and practices.
- Printed pick lists and packing slips from orders available for shipment.
Caregiver, Special Needs
Arion Care Soultions
Phoenix, AZ
10.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supported bathing, dressing and personal care needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Reported concerns to nurse supervisor to promote optimal care.
Lead Customer Service Representative
Goodwill Of Central And Northern Arizona
Phoenix, AZ
08.2017 - 12.2021
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Directed inbound calls in phone queues to improve call flow.
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Program Assistant
Lifewell Behavioral Wellness
Phoenix, AZ
09.2016 - 07.2017
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Prepared shipping packages by printing packing labels and verifying orders.
- Managed material flow and cataloging materials by accurately maintaining references and files.
Office Assistant
Lifewell Behavioral Wellness
Phoenix, AZ
09.2006 - 05.2016
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Answered phone calls and welcomed visitors to office.
- Coordinated staff scheduling to promote smooth office operations.
Education
GED -
Chicanos Por La Causa
1112 E Buckeye Rd,Phoenix,AZ 8503405.2000
Skills
- First aid and safety
- Records maintenance
- Fingerprint Clearance Card
Timeline
Caregiver
MBracing Life Services
01.2024 - Current
Attention to Detail,pack Orders,ship and Print
Iti4Dmv
10.2023 - Current
Caregiver, Special Needs
Arion Care Soultions
10.2021 - Current
Lead Customer Service Representative
Goodwill Of Central And Northern Arizona
08.2017 - 12.2021
Program Assistant
Lifewell Behavioral Wellness
09.2016 - 07.2017
Office Assistant
Lifewell Behavioral Wellness
09.2006 - 05.2016
GED -
Chicanos Por La Causa
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