Stephanie Suboch
Big Sky,MT
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FRONT OF HOUSE MANAGER
WESTWARD SOCIAL
Big Sky, MT
06.2022 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
SERVER
BOYNE MOUNTAIN RESORT
Boyne Mountain, MI
11.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
LODGE MANAGER
BAR LAZY J GUEST RANCH
Parshall, CO
05.2020 - 11.2021
- Works with the General Manager and Lodge leadership team to identify staff training requirements, decides for pre-season training (Food Safe, First Aid) and conducts training as appropriate
- Oversees the development and implementation of best practice standards for all aspects of the lodge operation
- Holds regular team meetings with each direct report and his/her team on a regular basis to ensure strong communication and maintenance of operational standards
- Addresses staff personal and work performance issues as needed
- Personally interacts with every guest in a friendly, professional and caring manner, demonstrating the utmost respect and courtesy
- Overseer of facilities issues and works with maintenance to troubleshoot equipment problems and determine appropriate resolution of issues.
SLEIGH RIDE DRIVER AND HOST
SLEIGH RIDE ASSOCIATE, TAHOE SLEIGH RIDES
South Lake Tahoe, CA
11.2020 - 05.2021
- Assist in daily operations of the business, ensuring prompt customer service and hospitality to all patrons
- Responsible for organizing the schedule
- Addresses staff personal and work performance issues as needed
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
CREW MEMBER
BAR LAZY J GUEST RANCH
Parshall, CO
05.2019 - 10.2019
- Deliver exceptional guest experience on ranch by taking orders, delivering food, and managing guest requests
- Monitor guest satisfaction and report issues to higher management properly
- Train new team members and walk through initial shifts to inform and motivate staff
- Assist in daily business functions, including opening and closing procedures for each business day
- Ensure quality customer satisfaction and an enjoyable experience for up to 50 guests per week.
BARTENDER
BUFFALO WILD WINGS
Dearborn, MI
12.2017 - 05.2019
- Demonstrated ability to greet patrons, present menus, make recommendations, and answer questions regarding food and beverages
- Excellent skills and knowledge in maintaining cleanliness standards
- Trained and monitored new hires and properly implemented company procedures
- Creating signature cocktails, pouring draft beers, and picking wine selections and pairing
SERVER
SERVER, MEXICAN FIESTA
Dearborn, MI
01.2012 - 01.2017
- Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds.
- Substantial knowledge of accepting credit card payments, and working point of sale registers to accurately submit orders and control funds.
Education
High School Diploma -
Garden City High School
Garden, MI06.2015
Skills
- Excellent Interpersonal Skills with Diverse Populations
- Passionate about Customer Service
- Energetic and Flexible
- Relationship and Team Builder
- Detail Oriented
- Multitasking
- Creative
- MS Office
- Staff Management
- Mentoring
- Quality Standards
- Pre-Shift Walk-Through
Certification
- ServSafe Certification
- Montana Alcohol Seller Certification
- Integrity Training Certification
Timeline
FRONT OF HOUSE MANAGER
WESTWARD SOCIAL
06.2022 - Current
SERVER
BOYNE MOUNTAIN RESORT
11.2021 - 05.2022
SLEIGH RIDE DRIVER AND HOST
SLEIGH RIDE ASSOCIATE, TAHOE SLEIGH RIDES
11.2020 - 05.2021
LODGE MANAGER
BAR LAZY J GUEST RANCH
05.2020 - 11.2021
CREW MEMBER
BAR LAZY J GUEST RANCH
05.2019 - 10.2019
BARTENDER
BUFFALO WILD WINGS
12.2017 - 05.2019
SERVER
SERVER, MEXICAN FIESTA
01.2012 - 01.2017
High School Diploma -
Garden City High School