Stephanie Suboch
Big Sky,MT
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FRONT OF HOUSE MANAGER
WESTWARD SOCIAL
06.2022 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
SERVER
BOYNE MOUNTAIN RESORT
11.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
LODGE MANAGER
BAR LAZY J GUEST RANCH
05.2020 - 11.2021
- Works with the General Manager and Lodge leadership team to identify staff training requirements, decides for pre-season training (Food Safe, First Aid) and conducts training as appropriate
- Oversees the development and implementation of best practice standards for all aspects of the lodge operation
- Holds regular team meetings with each direct report and his/her team on a regular basis to ensure strong communication and maintenance of operational standards
- Addresses staff personal and work performance issues as needed
- Personally interacts with every guest in a friendly, professional and caring manner, demonstrating the utmost respect and courtesy
- Overseer of facilities issues and works with maintenance to troubleshoot equipment problems and determine appropriate resolution of issues.
SLEIGH RIDE DRIVER AND HOST
SLEIGH RIDE ASSOCIATE, TAHOE SLEIGH RIDES
11.2020 - 05.2021
- Assist in daily operations of the business, ensuring prompt customer service and hospitality to all patrons
- Responsible for organizing the schedule
- Addresses staff personal and work performance issues as needed
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
CREW MEMBER
BAR LAZY J GUEST RANCH
05.2019 - 10.2019
- Deliver exceptional guest experience on ranch by taking orders, delivering food, and managing guest requests
- Monitor guest satisfaction and report issues to higher management properly
- Train new team members and walk through initial shifts to inform and motivate staff
- Assist in daily business functions, including opening and closing procedures for each business day
- Ensure quality customer satisfaction and an enjoyable experience for up to 50 guests per week.
BARTENDER
BUFFALO WILD WINGS
12.2017 - 05.2019
- Demonstrated ability to greet patrons, present menus, make recommendations, and answer questions regarding food and beverages
- Excellent skills and knowledge in maintaining cleanliness standards
- Trained and monitored new hires and properly implemented company procedures
- Creating signature cocktails, pouring draft beers, and picking wine selections and pairing
SERVER
SERVER, MEXICAN FIESTA
01.2012 - 01.2017
- Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds.
- Substantial knowledge of accepting credit card payments, and working point of sale registers to accurately submit orders and control funds.
Education
High School Diploma -
Garden City High School
Garden, MI06.2015
Skills
- Excellent Interpersonal Skills with Diverse Populations
- Passionate about Customer Service
- Energetic and Flexible
- Relationship and Team Builder
- Detail Oriented
- Multitasking
- Creative
- MS Office
- Staff Management
- Mentoring
- Quality Standards
- Pre-Shift Walk-Through
Certification
- ServSafe Certification
- Montana Alcohol Seller Certification
- Integrity Training Certification
Timeline
FRONT OF HOUSE MANAGER
WESTWARD SOCIAL
06.2022 - Current
SERVER
BOYNE MOUNTAIN RESORT
11.2021 - 05.2022
SLEIGH RIDE DRIVER AND HOST
SLEIGH RIDE ASSOCIATE, TAHOE SLEIGH RIDES
11.2020 - 05.2021
LODGE MANAGER
BAR LAZY J GUEST RANCH
05.2020 - 11.2021
CREW MEMBER
BAR LAZY J GUEST RANCH
05.2019 - 10.2019
BARTENDER
BUFFALO WILD WINGS
12.2017 - 05.2019
SERVER
SERVER, MEXICAN FIESTA
01.2012 - 01.2017
High School Diploma -
Garden City High School
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