Stephanie Sullivan
Beckley,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
28
28
years of professional experience
Work History
Dietary Aide/Cook
Fayette Continuous
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Head Bartender/Bar Manager
Monkey's Uncle Grill
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Front Desk Receptionist
H&R Block
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Dispatch
U. S. Medical Staffing
2023.07 - 2024.03
Emergency 911 Dispatcher
Fayette County Sheriff's Office
2022.02 - 2023.06
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
No Degree - Business Management
Everest College - Chesapeake
Chesapeake, VASkills
- Medical terminology
- Law enforcement
- GPS
- Communication skills
- Dispatching
- First aid
- Analysis skills
- Phone etiquette
- Negotiation
- Transcription
- Multi-line phone systems
- Data entry
- Adobe Acrobat (2 years)
- Phone triage
- Conflict management
- Security
- CPR (10+ years)
- Social listening (4 years)
- Decision making (4 years)
- Communication skills (1 year)
- Learning technology (1 year)
- Directional skills (1 year)
- Team management (5 years)
- Emotional control (1 year)
- Microsoft Office
- Microsoft Outlook
- Microsoft SharePoint
- Business Management
- Analytics
- Adobe Illustrator
- Computer Networking
- Databases
- Research
- Computer-Based Dispatch Systems
- Information Documentation
- Information Gathering and Relay
- Computer Skills
- Works Well Under Pressure
- Active Listening
- Multitasking and Prioritization
- Teamwork and Collaboration
- Critical Thinking
- Data Entry
- Call Management
- Problem-Solving
- Decision-Making
- Verbal and Written Communication
- Database Queries
- Note Taking and Report Writing
- Verbatim Transcription
- System Maintenance
Additional Information
- Authorized to work in the US for any employer
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
Basic Telemetry
- CCT - Certified Cardiographic Technician
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of expertise License - Timeframe
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
Hobbies
Music, Singing
Painting
Refurbished Furniture
Painting Furniture
DIY
Gardening
Canning
Antiques
Vintage collectibles
Home Interior design
Timeline
Dispatch
U. S. Medical Staffing
2023.07 - 2024.03
Emergency 911 Dispatcher
Fayette County Sheriff's Office
2022.02 - 2023.06
Dietary Aide/Cook
Fayette Continuous
Head Bartender/Bar Manager
Monkey's Uncle Grill
Front Desk Receptionist
H&R Block
No Degree - Business Management
Everest College - Chesapeake
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
Basic Telemetry
- CCT - Certified Cardiographic Technician
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of expertise License - Timeframe
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
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