Summary
Overview
Work History
Skills
Timeline
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Stephanie Summers

Rohnert Park,CA

Summary

Passionate and results-driven hospitality professional with over 10 years experience in food & beverage. Proven track record in leading high-performing teams, optimizing operations, and delivering exceptional guest experiences. Advanced knowledge of food & beverage operations combined with strong leadership skills enable me to elevate standards and drive financial performance. My achievements include reducing expenses by 30%, increasing revenue by 15%, and implementing sustainable practices. Committed to creating memorable experiences and fostering a positive work environment.

Overview

11
11
years of professional experience

Work History

Director of Banquets

Carneros Resort & Spa
09.2023 - Current
  • Streamlined banquet operations through the implementation of efficient processes and staff training initiatives.
  • Reduced banquet labor by 30% through schedule optimization.
  • Maximized team performance by providing ongoing coaching, feedback, and motivation to banquet staff members.
  • Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.

Events & Banquets Manager

Vintners Resort
04.2021 - 09.2023
  • Controlled labor and operation expenses through effective scheduling, budgeting, purchasing decisions, and inventory control.
  • Developed and implemented standard operating procedures for room setups resulting in consistent guest satisfaction.
  • Managed banquet staff oby scheduling, training, and coaching resulting in a cohesive and effective team.
  • Coordinated with other departments to ensure successful execution of events.
  • Assisted team in developing lasting relationships with groups to retain business and increase growth.
  • Provided input into preparation of annual departmental operating budget.

Restaurant/Catering Manager

Heirloom Cafe/ Sally Tomatoes
11.2019 - 03.2021
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Worked closely with executive chef to determine menu plans for special events.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organization efficiency.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Designed catering packages to increase sales and customer experience.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Fine Dining Server

Salt Cellar
01.2016 - 05.2018
  • Provided guests with information about menu items, made suggestions based on seasonal menu, and took orders.
  • Maintained impeccable customer service to ensure guest satisfaction and dining experience.
  • Regularly achieved highest per-night PPA.

Server/ Hostess/ Cook/ Expo

Chilis Bar And Grill
08.2013 - 02.2016
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Managed closing duties, including restocking items and reconciliation of cash drawers.

Busser/Hostess

Cattlemen’s Steakhouse
09.2013 - 08.2014
  • Greeted guests and communicated about wait time.
  • Cleared and set tables in a time efficient manner.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Skills

  • Staff Management
  • Strategic planning
  • Policies and procedures
  • Schedule optimization

Timeline

Director of Banquets

Carneros Resort & Spa
09.2023 - Current

Events & Banquets Manager

Vintners Resort
04.2021 - 09.2023

Restaurant/Catering Manager

Heirloom Cafe/ Sally Tomatoes
11.2019 - 03.2021

Fine Dining Server

Salt Cellar
01.2016 - 05.2018

Busser/Hostess

Cattlemen’s Steakhouse
09.2013 - 08.2014

Server/ Hostess/ Cook/ Expo

Chilis Bar And Grill
08.2013 - 02.2016

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Stephanie Summers