Stephanie Summers
Melrose Georgetown Hotel
Washington,DC
8
years of professional experience
Detail-oriented accounting professional with experience in accounts receivable, accounts payable, reconciliations, financial transactions, and recordkeeping. Strong background in hotel operations and team management, with experience handling daily financial activity, resolving discrepancies, and working with multiple departments. Reliable, organized, and committed to accuracy and meeting deadlines.
Work History
Front Office Manager
1 Year 9 Months- Coordinated daily front desk coverage by managing schedules and monitoring staff performance, ensuring adherence to hotel standards through targeted training and coaching.
- Coordinated check-in/check-out reservation processing, guest service support, and room assignment workflows to ensure consistently exceptional guest experiences.
- Resolved guest concerns directly and escalated issues promptly to maintain high levels of guest satisfaction and trust.
- Collaborated with Housekeeping, Sales Engineering, and other departments to support hotel operations and maintain timely room availability.
- Analyzed occupancy, room rates, billing, and front office reports to identify opportunities for revenue optimization and cost control.
Senior Staff Accountant
1 Year 1 Month- Manage daily accounts receivable activities, including payment posting, account reconciliation, outstanding balance research, discrepancy resolution, and follow-up on guest and company accounts.
- Reconcile and monitor hotel receivables, including house accounts, city ledger, advance deposits, and other outstanding balances, ensuring accurate and timely resolution.
- Reconcile daily hotel revenue and financial activity by analyzing night audit reports, credit card transactions, POS activity, and supporting documentation to identify and resolve discrepancies.
- Manage accounts payable processes by reviewing invoices, verifying supporting documentation, coding expenses, and ensuring accurate and timely payment processing.
- Maintain accurate and organized financial records while adhering to accounting policies, internal controls, and established procedures to support accurate financial reporting.
Front Office Supervisor
8 Months- Managed daily front office operations, enhancing service quality and supporting staff effectiveness.
- Facilitated daily transactions and front desk reconciliation, ensuring accuracy in records management.
- Trained and supported new employees to ensure successful onboarding and role readiness.
- Resolved guest and operational issues while maintaining accurate documentation and service standards.
- Collaborated with other departments to address operational issues, ensuring seamless business continuity.
Front Office Agent
5 Months- Processed guest check-ins and check-outs, ensuring accurate payments and transactions for a seamless guest experience.
- Delivered professional guest service, addressing and resolving routine concerns to enhance guest satisfaction.
- Maintained guest and financial records, adhering to hotel procedures to support operational accuracy.
Bank Teller
2 Years 1 Month- Processed deposits, withdrawals, transfers, payments, and other financial transactions with high accuracy to ensure customer satisfaction.
- Handled cash and sensitive customer information following bank security and compliance procedures to protect client assets.
- Maintained accurate transaction records and balanced cash drawers.
- Provided professional customer service by actively identifying and addressing customer needs, enhancing overall client experience.
Timeline
Senior Staff Accountant
Melrose Georgetown Hotel
09.2025 - CurrentRead More
Front Office Manager
Melrose Georgetown Hotel
12.2023 - 09.2025Read More
Front Office Supervisor
Melrose Georgetown Hotel
04.2023 - 12.2023Read More
Front Office Agent
Melrose Georgetown Hotel
11.2022 - 04.2023Read More
Bank Teller
PNC Bank
04.2019 - 05.2021Read More