Stephanie Sutton
Wichita,KS
Summary
Resourceful and resilient sales professional systematic about pursuing revenue opportunities, and capturing new business while maintaining strong rapport with current clients through multifaceted strategies. Born connector and leader with proven analytical abilities and clear understanding of industry customers. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals.
Overview
15
15
years of professional experience
Work History
Sales Director
Legend Senior Living
Wichita, KS
12.2020 - Current
- Maintain budget with no overages
- Directed all aspects of the sales cycle from initial contact through successful closure of deals.
- Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
- Created reports summarizing quarterly performance results against established goals.
- Created, maintained and evaluated customer databases in order to maximize sales opportunities.
- Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
- Conducted market research to identify industry trends, pricing strategies and competitive landscape.
- Established and maintained relationships with key customers to identify new business opportunities.
- Organized trade shows, conferences and other events geared towards increasing brand awareness.
- Provided guidance, mentoring and training support to entry-level sales personnel.
- Collaborated with marketing team to develop promotional materials that effectively communicated the company's message.
- Implemented best practices for lead generation initiatives
- Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
Director of Sales and Marketing
Brookdale Senior Living
Junction City, KS
01.2019 - 11.2020
- Increase and Maintain Occupancy
- Set team targets and implemented plans to achieve goals at individual and group level
- Created and managed budgets for sales and marketing initiatives.
- Established key performance indicators for evaluating success of sales efforts.
- Developed and implemented sales and marketing plans to maximize profitability.
- Negotiated contracts with customers while protecting company interests.
- Maintained accurate records of all sales activities using CRM software.
- Assessed customer feedback and identified areas of improvement in service delivery.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
Admissions and Marketing Coordinator
Creative Solutions in Healthcare
Lubbock, TX
05.2017 - 12.2018
- Develop strategies to target new referral relationships as well as strengthen current relationships
- Developed and implemented comprehensive marketing plans to increase brand awareness.
- Identified potential partners for joint ventures or promotional initiatives.
- Developed and implemented marketing strategies to increase customer base and revenue.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Created reports summarizing performance results against established goals.
- Analyzed customer feedback to inform product improvements or new offerings.
Director of Social Work
Bender Terrace Nursing Home and Rehab
Lubbock, TX
02.2010 - 11.2015
- Maintain case history records
- Complete MDS 2.0 and 3.0
- Interview clients individually, with families or groups assessing; situations, capabilities and barriers to determine what services are required to best meet their needs
- Develop, review and modify care plans in consultation with clients, families and staff to assess quantity and quality of services provided
- Ensured adherence to ethical principles as outlined by professional organizations such as NASW Code of Ethics.
- Conducted needs assessments to identify gaps in services or resources for clients.
- Collaborated with community partners to develop new programs aimed at meeting the needs of underserved populations.
- Maintained knowledge of relevant legislative developments impacting social work practice.
- Served as a liaison between internal departments or external agencies when necessary.
- Monitored client progress and updated case notes accordingly.
- Evaluated client records to ensure compliance with state regulations regarding documentation standards.
- Facilitated crisis intervention sessions to assist clients in resolving conflicts.
- Implemented and evaluated staff, volunteer or training programs.
Education
Bachelor of Social Work - Social Work
Lubbock Christian University
Lubbock, TX01.2009
Skills
- Goal Orientated
- Strong Communication Skills
- Team Player
- Detail Orientated
- Performance Focused
- Self Motivated
- Strong Influencer and Negotiator
- Customer relationship management
- Sales strategy development
- Budget management
- CRM software
- Team leadership
- Lead generation
- Data analysis
- Training and mentoring
- Sales presentations
- Database management
- Networking and relationship building
- Key performance indicator tracking
- Strategic alliances
- Competitor analysis
- Sales pipeline management
- Presentations and public speaking
- Sales expertise
- Competitive analysis
- Strategic planning
- Multitasking Abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Director
Legend Senior Living
12.2020 - Current
Director of Sales and Marketing
Brookdale Senior Living
01.2019 - 11.2020
Admissions and Marketing Coordinator
Creative Solutions in Healthcare
05.2017 - 12.2018
Director of Social Work
Bender Terrace Nursing Home and Rehab
02.2010 - 11.2015
Bachelor of Social Work - Social Work
Lubbock Christian University