Stephanie Suzuki
Sunnyvale,CA
Summary
Client focused operations and coordination professional with experience spanning technology, sales, and high touch service environments. Proven ability to manage client relationships, coordinate complex workflows, improve processes, and operate in fast paced, high accountability settings. Seeking Customer Success, Program Management, or Business Operations roles.
Overview
7
7
years of professional experience
Work History
Event & Client Operations Coordinator | Certified Trainer
Flemings
Santa Clara, CA
08.2021 - Current
- Served as the primary liaison for VIP and corporate clients, managing event logistics, expectations, and issue resolution to ensure seamless execution and high satisfaction.
- Coordinated multiple concurrent events, balancing timelines, staffing, and service requirements in high-pressure environments.
- Maintained detailed event documentation (BEOs), ensuring accuracy and alignment across operations, service, and leadership teams.
- Recognized as a top-performing Certified Trainer after partnering with management to implement improved training procedures and service standards.
- Supported revenue growth through premium product recommendations while maintaining a client-first, relationship-driven approach.
Client Experience & Operations Manager (Founder)
Vomakase
San Jose, CA
06.2020 - Current
- Managed end-to-end client engagements, serving as primary point of contact from intake through delivery, resulting in strong repeat business and long-term client relationships.
- Coordinated multiple vendors across the Bay Area, negotiating timelines, scope, and deliverables to ensure consistent quality and on-time execution.
- Built and managed operating budgets, tracked expenses, and implemented cost controls to maintain profitability and operational sustainability.
- Designed and documented internal workflows, service standards, and procedures to improve consistency, efficiency, and team execution.
- Led and trained service staff, ensuring clear communication, role clarity, and high-quality client experiences across engagements.
Sales & Operations Coordinator
Premium Genetix
Modesto, CA
02.2022 - 04.2023
- Managed client outreach, scheduling, and follow-ups across the Bay Area, supporting the sales pipeline and contributing to strong conversion outcomes.
- Coordinated calendars, meetings, and logistics while handling sensitive information with discretion and professionalism.
- Maintained accurate records and reporting within the Metrc platform, ensuring compliance and operational continuity.
- Acted as a liaison between sales, warehouse, and clients to ensure timely fulfillment and clear communication.
Project Coordinator (Multi-Site Operations)
Jade Equities
Cupertino, CA
08.2018 - 02.2019
- Coordinated multiple restaurant projects simultaneously, managing timelines, deliverables, and cross-functional communication.
- Partnered directly with executive leadership to identify risks, propose solutions, and keep projects on track under tight deadlines.
- Supported hiring, onboarding, and training processes for new locations.
- Assisted with marketing and promotional coordination for new business launches.
Skills
- Client relationship management
- Customer support and retention
- Cross functional coordination
- Process improvement and coordination
- Project and event management
- Training & enablement
- Sales and upselling support
- Vendor management & procurement
- Data analysis
- Inter-department collaboration
Timeline
Sales & Operations Coordinator
Premium Genetix
02.2022 - 04.2023
Event & Client Operations Coordinator | Certified Trainer
Flemings
08.2021 - Current
Client Experience & Operations Manager (Founder)
Vomakase
06.2020 - Current
Project Coordinator (Multi-Site Operations)
Jade Equities
08.2018 - 02.2019