Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Swartz

Morganton,NC

Summary

Dynamic professional with a proven track record in positions across multiple companies, excelling in operational compliance and customer management. Skilled in customer relations and team coordination, I drive performance improvements and enhance customer satisfaction. My problem-solving abilities and strong communication skills foster positive team dynamics and elevate service delivery.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Joann Fabrics
Morganton, NC
02.2025 - Current
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Monitored security and enforced loss prevention strategies during shift.

Account Management Specialist

Concentrix
Raleigh, NC
07.2021 - 09.2024
  • Identified customer needs by asking questions and advising on best solutions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Collaborated with internal teams to ensure successful delivery of services and products to customers.
  • Developed and implemented account management strategies to increase customer satisfaction.
  • Provided technical support for customers in resolving product or service issues.
  • Greeted and assisted customers to foster positive experiences.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Manager

Starbucks
Morganton, NC
05.2019 - 06.2021
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with industry regulations and company policies.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assigned work and monitored performance of project personnel.

Education

High School Diploma -

Fullerton Union High School
Fullerton, CA
06-2010

Skills

  • Cash handling
  • Loss prevention
  • Shift coordination
  • Team assignment
  • Customer management
  • Operational compliance
  • Problem solving
  • Communication skills

Timeline

Shift Supervisor

Joann Fabrics
02.2025 - Current

Account Management Specialist

Concentrix
07.2021 - 09.2024

Manager

Starbucks
05.2019 - 06.2021

High School Diploma -

Fullerton Union High School

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Stephanie Swartz