Stephanie Sweeney
Missoula,MT
Overview
11
11
years of professional experience
Work History
Health CSR II
Allegiance Benefit Plan Management
2017.11 - 2025.04
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR/Tech Support
DIRECTV
2013.11 - 2017.08
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Timeline
Health CSR II
Allegiance Benefit Plan Management
2017.11 - 2025.04
CSR/Tech Support
DIRECTV
2013.11 - 2017.08