Overview
Work History
Education
Skills
Certification
Timeline
Summary
Generic

Stephanie Sykes

Delhi,LA

Overview

33
33
years of professional experience
1
1
Certificate

Work History

Logistics Supervisor

Harbor Freight
10.2023 - Current
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Verified effective and timely implementation of operational goals by prioritizing tasks.
  • Processed orders by due dates to enable on-time delivery to customers.
  • Trained, scheduled and evaluated 3 employees

Assistant Restaurant General Manager

TA Truck Stop
09.2021 - 10.2023
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Completed inventory purchases and oversaw shipment processing.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Developed unique events and special promotions to drive sales.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Managed team of up to 18 restaurant staff, maintaining exceptional customer service and quality standards
  • Supervised all areas of restaurant to keep it clean and well-maintained
  • Immediately resolved issues with patrons by employing careful listening and communication skills
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations
  • Completed inventory purchases and oversaw shipment processing
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Conducted regular meetings with staff to discuss performance and address any issues
  • Designed and implemented strategies to reduce costs and waste
  • Analyzed daily sales figures and developed strategies to increase sales
  • Created and maintained detailed financial records and reports to inform future strategies
  • Developed and implemented strategies to improve revenue and profitability
  • Managed staff schedules and maintained adequate coverage for all shifts
  • Motivated staff to perform at peak efficiency and quality
  • Purchased food and cultivated strong vendor relationships
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Oversaw food preparation and monitored safety protocols
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Implemented effective inventory control systems to reduce food spoilage and waste
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
  • Maximized quality assurance by completing frequent line checks
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly
  • Coordinated with catering staff to deliver food services for special events and functions
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability
  • Developed unique events and special promotions to drive sales
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Designed and implemented strategies to reduce costs and waste.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Created and maintained detailed financial records and reports to inform future strategies.
  • Developed and implemented strategies to improve revenue and profitability.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Coordinated with catering staff to deliver food services for special events and functions.

Inventory Management Specialist

Love's Travel Stops & Country Stores Inc.
08.2020 - 03.2022
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Coordinated, collected and maintained vendor and organizational records.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Performed data entry and completed proper paperwork.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Checked prices and calculated totals for accurate invoice processing.
  • Completed physical inventory counts each month.
  • Verified contents of inventory loads against Bills of Lading.
  • Utilized to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Utilized NCR to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Handled day-to-day shipping and receiving overseeing more than numerous packages per day

Manager, District Manager

Fflp Operating
02.1991 - 09.2003
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Brought about industry-leading controlled inventory by applying strategic industry knowledge and leadership skills.
  • Modeled best practices for sales and customer service.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Oversaw distribution of 9 convenience stores, supervised 9 manager's and managed distribution and performance metrics within 3 states.
  • Hired and led 9 managers and supervisors for 9 organization.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Held weekly meetings with managers to identify techniques to overcome sales obstacles. Count inventory, and paperwork.
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Generated company-leading sales for all locations by brainstorming and implementing new strategies.
  • Built positive and productive relationships with store and field leadership.
  • Created various selling and merchandising programs impacting bottom line performance.
  • Increased customer satisfaction scores by 100%.
  • Supervised 9 locations to enforce high-quality standards of operation.
  • Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Monitored expenditures to mitigate risk of overages.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Onboarded new employees with training and new hire documentation.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Recruited and hired top performers to add talent and value to department.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Generated financial and operational reports to assist management with business strategy.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Accomplished multiple tasks within established timeframes.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Evaluated costs against expected market price points and set structures to achieve profit targets
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
  • Established territory boundaries and distribution routes to maximize service quality
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Cross-trained existing employees to maximize team agility and performance
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching
  • Optimized in-store merchandising and monitored inventory availability to increase sales
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients
  • Recruited and hired top performers to add talent and value to department
  • Held meetings with director to identify techniques to overcome sales obstacles
  • Modeled best practices for sales and customer service
  • Maintained professional, organized and safe environment for employees and patrons
  • Accomplished multiple tasks within established timeframes
  • Built positive and productive relationships with store and field leadership
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Developed and maintained relationships with customers and suppliers through account development
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Supervised 9 locations to enforce high-quality standards of operation
  • Introduced cost-saving initiatives to reduce losses and increase profit margin
  • Evaluated suppliers to maintain cost controls and improve operations
  • Supervised labor costs and departmental expenses to remain in line with budget
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Monitored expenditures to mitigate risk of overages
  • Onboarded new employees with training and new hire documentation
  • Coordinated with other district managers to actualize performance improvement strategies
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Generated financial and operational reports to assist management with business strategy
  • Prepared annual budgets with controls to prevent overages
  • Led targeted training programs to educate staff on product benefits and service capabilities
  • Optimized team performance with newly implemented sales and merchandising procedures
  • Maximized performance by monitoring daily activities and mentoring team members
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Managed and motivated employees to be productive and engaged in work
  • Maintained professional, organized, and safe environment for employees and patrons
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
  • Controlled costs to keep business operating within budget and increase profits
  • Improved safety procedures to create safe working conditions for workers
  • Developed and implemented business strategies to achieve business goals and stay competitive
  • Improved marketing to attract new customers and promote business
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Defined clear targets and objectives and communicated to other team members
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Developed detailed plans based on broad guidance and direction
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Managed senior-level personnel working in marketing and sales capacities
  • Supervised 8 locations to enforce high-quality standards of operation
  • Supervised 8 locations to enforce high-quality standards of operation
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
  • Built relationships with customers and community to establish long-term business growth
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Managed accounts to retain existing relationships and grow share of business
  • Implemented systems and procedures to increase sales
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
  • Compiled and analyzed data to determine approaches to improve sales and performance
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
  • Prepared sales presentations for clients showing success and credibility of products
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Organized promotional events and interacted with community to increase sales volume
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies
  • Communicated product quality and market comparisons by creating sales presentations
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
  • Managed revenue models, process flows, operations support and customer engagement strategies
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
  • Facilitated business by implementing practical networking techniques
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
  • Developed compelling presentation decks to gain approval for ideas and communicate results
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives
  • Drove sales by developing multi-million dollar contract sales

Education

High School Diploma -

Delhi High School
Delhi, LA
05.1991

Skills

  • Planning and Execution
  • New Business Launch
  • Human Resources Administration
  • Business Management and Development
  • Team Leadership
  • Market Research
  • Sales
  • Budgeting
  • Scheduling
  • QuickBooks
  • Invoicing
  • Inventory Control
  • Bookkeeping
  • Strategic Development
  • Sales Goals
  • Staff Management
  • Invoice Processing
  • Business Operations
  • Employee Training
  • Purchasing
  • Business Planning
  • Social Media
  • Expense Reports
  • Invoice Preparation
  • Product Sales
  • Market Strategy
  • Prospecting Clients

Certification

  • ServSafe Certification # 21994671
  • Exam Form # (ask for)
  • Date of examination 4/16/2022
  • Date of expiration 4/16/2027

Timeline

Logistics Supervisor

Harbor Freight
10.2023 - Current

Assistant Restaurant General Manager

TA Truck Stop
09.2021 - 10.2023

Inventory Management Specialist

Love's Travel Stops & Country Stores Inc.
08.2020 - 03.2022

Manager, District Manager

Fflp Operating
02.1991 - 09.2003

High School Diploma -

Delhi High School

Summary

Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

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Stephanie Sykes