Stephanie Szumilas
Santee,CA
Summary
- Persuasive communicator; excellent interpersonal communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently. Use question-based selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales.
- Self-motivated individual who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff, provides help to other individuals who want to gain knowledge I have retained.
Overview
5
5
years of professional experience
Work History
Payroll Specialist 2
City of San Diego
San Diego, CA
07.2023 - Current
- Processed payroll for over 200 employees bi-weekly, ensuring accuracy of pay and deductions.
- Verify and input time reporting data into SAP.
- Enters employee Tuition and Mileage reimbursements as well as entering Confined Space, Standby, and other eligible add-ons into SAP.
- Maintains confidential payroll, personnel, and medical information and records.
- Answers questions from department employees, the Personnel Department, and the Department of Finance regarding payroll-related matters.
- Onboard new employees in time reporting and payroll systems.
- Researches and resolves employee questions and issues via email, phone and in person.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assists supervisors/senior staff with cert increases and/or any OM change requests for Stormwater department.
Notary Public
Freelace
11.2020 - Current
- Checked documents and identifying credentials for all parties.
- Met with clients in at home or open environment to witness signings for escrow closings.
- Updated journal with names and dates for permanent record.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
Supply Chain & Logistics Specialist
Precision Diagnostics
San Diego, CA
05.2022 - 05.2023
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Utilized SAP to track and complete Purchase Orders.
- Pulled, verified and packaged items for shipment.
- Organized storage areas to optimize materials movements and minimize labor hour as well as improved, standardized and documented planning and scheduling processes.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Input, review, and update client information into spreadsheets and company database.
- Identified and corrected data entry errors to prevent duplication across systems.
Follow-Up Coordinator
Sleep Data/Betternight
06.2021 - 02.2022
- Answering or making outbound patient calls or chats and troubleshooting issues with equipment or therapy as a representative for the Coaching team.
- Contacted patients after receiving machine to drive ongoing customer satisfaction and resolve issues and complaints.
- Escalating issues or complaints to the Respiratory Therapists as needed and reviewing patient files for accuracy and for compliance with company policy and procedures.
- Educated patients about procedures, answered questions and provided comforting words to control usage and enhance procedure results.
- Verified confidential or private client information in adherence to state and federal laws.
- Reviewed, corrected or deleted data, verifying customer and account information.
Customer Specialist Alternative Delivery
CarMax
03.2019 - 06.2021
- Received and routed business correspondence to correct departments and staff members. Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Responded to inquiries from callers seeking information via telephone and email.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Completed registration paperwork and sales documentation. Prepared purchased vehicles and completed final delivery checks whether it was in store or at customers home.
- Helped build sales and office team for other locations by training and mentoring all members.
Education
Associate of Science - Business Administration
Grossmont College
El Cajon, CA06.2023
Associate of Arts - Economics
Grossmont College
El Cajon, CA06-2023
Bachelor of Science - Business Management
California State University - Channel Islands
Camarillo, CASkills
- Account Acquisition & Retention
- Customer Relationship Management
- Detail Oriented
- Administrative Leadership
- Teamwork
- Training & Development
- Amazing Listening Skills
- Scheduling and Calendar Management
- Document Management
- Multitasking Abilities
- Product and Service Knowledge
- Storage Coordination / Organization
- Recordkeeping Accuracy
- NEOGOV and SAP Knowledge
- Data Reconciliation
- Microsoft applications
Timeline
Payroll Specialist 2
City of San Diego
07.2023 - Current
Supply Chain & Logistics Specialist
Precision Diagnostics
05.2022 - 05.2023
Follow-Up Coordinator
Sleep Data/Betternight
06.2021 - 02.2022
Notary Public
Freelace
11.2020 - Current
Customer Specialist Alternative Delivery
CarMax
03.2019 - 06.2021
Associate of Science - Business Administration
Grossmont College
Associate of Arts - Economics
Grossmont College
Bachelor of Science - Business Management
California State University - Channel Islands
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