Stephanie Tabron
Raleigh,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with patients and clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring ten years of relevant work experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
Raleigh, United States
11.2020 - Current
- Connect and engage with patients to ensure positive experiences
- Process insurance claims in order to fill prescriptions
- Communicate with doctors to ensure patient receives medication on time
- Schedule medication delivery with patients and doctor’s office
- Assists with training of newly hired employees
- Creates and maintains reports on newly hired employees
- Handles over 100 inbound/outbound calls from patients and medical personnel
- Used SPRX to schedule appointments.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Substitute Teacher
Wake County Public Schools
Raleigh, United States
08.2017 - 08.2020
- Maintain instructional and classroom management
- Maintain classroom cleanliness
- Provide instructional help to students
- Maintains communication with departmental and school administration
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities of over 100 students
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided instruction for students in core subject areas.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Administrative Assistant
Oasis A Holistic Network, LLC
Greenville, NC
06.2019 - 12.2019
- Ensure confidentiality regarding sensitive material
- Ensure individual rights to privacy, and protected health information for clients
- Assist persons served with scheduling and arranging all necessary appointments
- Ensure trainings and certifications are up to date for employees
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled 50 client correspondence daily and tracked records to foster office efficiency.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
Sales Associate
MACYS
Raleigh, United States
07.2011 - 09.2013
- Stocks and maintains Ladies Shoes inventory -Provides quality Customer Service -Offers up-sales to customers during transactions
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Infant Assistant Teacher
The Learning
Durham, NC
08.2009 - 01.2010
- Assist Lead teacher with care of Infants ages 6months-14months
- Assist with general organization and flow of classroom
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
Preschool Teacher/Toddler Teacher
Primary Beginnings
Raleigh, United States
12.2007 - 12.2008
- Responsible for creating and implementing lesson plans
- Responsible for keeping updated files on child’s work and progress
- Schedule and execute conferences with parents
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
Customer Service Representative
Centralized Showing Services
Raleigh, United States
02.2006 - 12.2008
- Answered multi-line phone service
- Scheduled showing appointments for regional real estate agents
- Entered real estate agents’ information into company data base
- Set appointments with salespeople and potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Coordinated appointments to show marketed properties.
- Answered phone calls and answered questions from potential customers.
Education
Early Childhood Education
Wake Technical Community College
Raleigh, NCPsychology
Morgan State University
Administrative Credentials - Early Childhood Education
Wake Technical Community College
Raleigh, NC05.2014
Skills
- Microsoft Office
- Windows OS
- Typing Speed 45 wpm
- Exceptional organizational abilities
- Ability to Multi task in fast paced environments
- Gathering Information From Patients
- Demographics Information
- Operational Requirements
- Patient Greeting
- Caring and Empathetic
- Database Search and Data Entry Skills
- Call Transfers
Timeline
Patient Service Representative
CVS Specialty Pharmacy
11.2020 - Current
Administrative Assistant
Oasis A Holistic Network, LLC
06.2019 - 12.2019
Substitute Teacher
Wake County Public Schools
08.2017 - 08.2020
Sales Associate
MACYS
07.2011 - 09.2013
Infant Assistant Teacher
The Learning
08.2009 - 01.2010
Preschool Teacher/Toddler Teacher
Primary Beginnings
12.2007 - 12.2008
Customer Service Representative
Centralized Showing Services
02.2006 - 12.2008
Early Childhood Education
Wake Technical Community College
Psychology
Morgan State University
Administrative Credentials - Early Childhood Education
Wake Technical Community College
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