Stephanie Taggart
Denver,CO
Summary
Resourceful and adaptable leader with strong, proven skills in project management and data analysis. Supports operations, procurement, finance, and human resource processes and colleagues. Partners with internal and external stakeholders to identify improvement opportunities and develop best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Data Innovations
06.2024 - Current
- Spearhead the development of standardized Customer Success Playbooks, Success Plans, and internal training documents, enhancing team efficiency and customer satisfaction
- Create and execute workflows that improve collaboration between Customer Success and cross-functional departments
- Act as the strategic advisor and dedicated account manager over all Federal Government accounts, ensuring all client desired outcomes are met and value is realized
- Play a vital role in the Strategy rollout team, facilitating top-down communication of company strategic goals, driving alignment and promoting organizational focus
Implementation Project Manager
Data Innovations
12.2022 - 06.2024
- Directed the seamless implementation of projects, ensuring adherence to timelines and surpassing client expectations
- Collaborated with diverse global internal and external cross-functional teams and projects simultaneously, from developing strategic initiatives to implementing projects
- Cultivated and sustained robust client partnerships, serving as the primary conduit for project-related communication, conflict resolution, and feedback
- Developed project plans and managed complex project scope using methodologies from conceptualization to implementation and maintenance
- Proactively engaged in client interactions to review project progress, address concerns, and gather valuable insights for continuous improvement
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Consistently recognized for delivering large scale and complex projects on time, under budget, and within scope
Operational Effectiveness Manager
Cigna Global Health Services Company
05.2019 - 05.2021
- Oversaw team of long-term and short-term workforce planners to support over 90 client functions
- Designed and implemented real-time dashboards in Tableau to visualize key performance indicators to allow effective analysis of risks and trends
- Led governance of Vendor SLAs and contractual obligations to ensure compliance and stimulation of continuous improvement in performance
- Managed cross-functional teams and projects to implement enterprise-wide strategic initiatives
- Partnered with team members and functional leads to enable improved processes resulting in condensed lead times and enhanced experience
- Created and delivered executive presentations and reports to review current and forecasted financial performance
Operational Effectiveness Advisor
Cigna Global Health Services
05.2019 - 05.2021
- Collaborated with Quality Assurance in identification of scope and capacity inputs to develop and manage over 35 Quality Capacity Models
- Leveraged KPI data to create dashboards for Client Quality leadership to assess capacity improvement opportunities that resulted in cost savings of $937K in 2020 and $474K in 2021
- Led project planning for all monthly and quarterly reporting reviews with finance and key stakeholders
- Developed innovative strategies for workforce contingency planning, risk mitigation and talent retention
Strategic Sourcing Advisor
Health Care Service Corporation (HCSC)
10.2014 - 05.2019
- Led a team to successfully migrate the Enterprise Vendor Management systems from Workforce Management Systems (WMS) to SAP FieldGlass
- Streamlined third-party labor process by defining roles, documenting business requirements, removing inefficiencies, and educating vested parties
- Drove successful sourcing events that established new supply chains to fill resource gaps
- Developed innovative strategies for workforce contingency planning, risk mitigation, and talent retention
- Conducted full cycle RFXs, vendor evaluations, and vendor onboarding
Education
Bachelor of Science - Biology
Indiana University
Bloomington, IN01.2010
Skills
- Effective Communication
- Data Analytics
- Conflict Resolution
- Critical Thinking
- Risk Management
- Operations Enablement
- Problem-Solving
- Customer Success
- Budget-Planning
- Microsoft Office
- Salesforce
- Okta
- SAP
- NetSuite
- Client Relations
- Strategic Planning
- Business Processes
- Software Implementation
- Team Leadership
- Complex Problem-Solving
- Supplier Relationship Management
- Strategic Business Relationships
- Supply Chain Optimization
- Negotiation Techniques
Certification
- Certified Customer Success Manager (CCSM)
- Lean Six Sigma Green Belt (LSSGB)
- Project Management Professional (PMP)
- Certified Contingent Workforce Professional (CCWP)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Success Manager
Data Innovations
06.2024 - Current
Implementation Project Manager
Data Innovations
12.2022 - 06.2024
Operational Effectiveness Manager
Cigna Global Health Services Company
05.2019 - 05.2021
Operational Effectiveness Advisor
Cigna Global Health Services
05.2019 - 05.2021
Strategic Sourcing Advisor
Health Care Service Corporation (HCSC)
10.2014 - 05.2019
- Certified Customer Success Manager (CCSM)
- Lean Six Sigma Green Belt (LSSGB)
- Project Management Professional (PMP)
- Certified Contingent Workforce Professional (CCWP)
Bachelor of Science - Biology
Indiana University
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