Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHANIE TAMAYO

DALLAS ,TX

Summary

Dynamic and results-oriented professional with extensive experience at VALENCIA MANAGEMENT, enhancing website performance and user experience. Skilled in responsive web design and exceptional customer service, I have successfully led site migrations and improved online brand presence. My approach combines technical proficiency with a keen focus on customer satisfaction, contributing to significant digital and in-store achievements.

Overview

4
4
years of professional experience

Work History

Website Manager

VALENCIA MANAGEMENT
07.2022 - Current
  • Improved site performance through regular monitoring, updates, and troubleshooting.
  • Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
  • Enhanced user experience by optimizing website layouts and navigation features.
  • Managed website projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
  • Coordinated with digital marketing team members to ensure cohesive messaging across social media channels, email campaigns and other off-site promotional opportunities.
  • Ensured consistent branding across all digital assets by adhering to established style guides and design principles.
  • Enhanced online brand presence by developing and implementing consistent visual and textual content strategy across website.
  • Led migration of website to new hosting environment, improving site reliability and performance.

CASHIER

CASA VIEW THRIFT STORE
06.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

CNA - Certified Nurse Assistant

PCI HEALTH TRAINING CENTER
RICHARDSON, TX
01-2025

High School Diploma -

BRYAN ADAMS HIGH SCHOOL
DALLAS, TX
06-2022

Associate of Science -

Eastfield College
Mesquite, TX
05-2022

Skills

  • Responsive web design
  • Content production
  • Marketing tools
  • Online advertising
  • Customer service
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Cash handling expertise
  • POS system operation
  • Refund handling
  • Payment collection
  • Merchandise restocking
  • Up-selling techniques
  • Retail merchandising

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Website Manager

VALENCIA MANAGEMENT
07.2022 - Current

CASHIER

CASA VIEW THRIFT STORE
06.2021 - 09.2021

CNA - Certified Nurse Assistant

PCI HEALTH TRAINING CENTER

High School Diploma -

BRYAN ADAMS HIGH SCHOOL

Associate of Science -

Eastfield College

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STEPHANIE TAMAYO