Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Tauiliili

Salt Lake

Overview

8
8
years of professional experience

Work History

Client Advocate

Blomquisthale
05.2019 - Current
  • Assisted customers with Spanish-language inquiries/appointments in a timely and professional manner.
  • Provided superior customer service to clients.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Verified sensitive information with discretion and professionalism.
  • Actively listened to clients needs.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.

Flight Attendant

SkyWest Airlines
06.2024 - 11.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

911 Dispatcher

Salt Lake Valley Emergency Communications Center
01.2021 - 06.2021
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Participated in continuous professional development opportunities, staying up-to-date on the latest advancements in emergency medicine.
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.

Front Desk Coordinator

Elwood Staffing
01.2017 - 08.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Transcribed phone messages for entire office and relayed messages.
  • Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.

Education

High School Diploma -

GRANGER HIGH SCHOOL
West Valley City, UT
06-2014

Skills

  • Certified in CPR/AED
  • Bilingual in spanish and english
  • Critical thinking
  • Customer focus
  • Workplace safety
  • Positive attitude
  • Dependable and responsible

Timeline

Flight Attendant

SkyWest Airlines
06.2024 - 11.2024

911 Dispatcher

Salt Lake Valley Emergency Communications Center
01.2021 - 06.2021

Client Advocate

Blomquisthale
05.2019 - Current

Front Desk Coordinator

Elwood Staffing
01.2017 - 08.2020

High School Diploma -

GRANGER HIGH SCHOOL

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Stephanie Tauiliili