Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Stephanie Taylor
Customer Service
RI
Summary
Overview
19
years of professional experience
1
Certification
Work History
Splash Of Lashes
Esthetician
02.2017 - Current
Job overview
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Consulted with clients to understand desired look and discuss available lash options.
- Waxed [Number] clients various bodies using soft and hard waxes.
Avenue
Assistant Manager
03.2010 - 08.2016
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
MetLife
Customer Service Representative
03.2004 - 05.2005
Job overview
- Busy call center handled inbound calls assisting field reps to handle life insurance claims.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
CCRILincoln, RI
Associate of Business Administration from Business Administration And Management
02.2004
University Overview
Skills
- Providing Exceptional Service Building Loyal Relationships Solving Problems Increasing Sales
- Dynamic customer service professional experienced in both call-center and retail store settings Productive relationship builder; excel at listening to customer needs and creating solutions that
Certification
- Licensed Esthetician 2008
- Certified Eyelash Tech 2016
Timeline
Esthetician
Splash Of Lashes
02.2017 - Current
Assistant Manager
Avenue
03.2010 - 08.2016
Customer Service Representative
MetLife
03.2004 - 05.2005
CCRI
Associate of Business Administration from Business Administration And Management
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