Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
BusinessDevelopmentManager
STEPHANIE TAYLOR

STEPHANIE TAYLOR

Interior Designer
North Ridgeville,Ohio

Summary

Results-oriented Interior Designer uses experience and knowledge to create unique and innovative design solutions. Offers excellent problem-solving and communication skills for providing highest level of customer service. Dedicated to staying current on latest industry trends and developments.

Overview

26
26
years of professional experience

Work History

Interior Designer/Home Stager

Olive & Ivy Design
10.2007 - Current
  • Created unique design solutions with clients' needs, preferences, and budget in mind.
  • Transformed uninspiring areas into inviting spaces using lighting, color, texture, fixtures, and space planning
  • Collaborated with contractors and trades to ensure smooth execution of design plan.
  • Specified furnishings, fixtures, and equipment (FF&E).
  • Illustrated visual concepts during client presentations through detailed plans and sketches.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Developed key client relationships, providing design solutions that met needs and budgets.
  • Certified as ASP Home Stager to provide marketing and design services to home sellers.

Interior Designer

The Design Within
01.2007 - 10.2007
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation using AutoCAD.
  • Conducted field measuring, site examinations and client programming.
  • Researched and specified FF&E.
  • Placed purchase orders, reserves, and order tracking at Ohio Design Centre and other vendors.
  • Implemented QuickBooks Program and trained office staff to use system for time entry and invoicing.
  • Provided general office support.
  • Illustrated visual concepts during client presentations through detailed plans and sketches

Senior Supervisor, Customer Service/Sales

American Greetings.Com
10.1998 - 01.2002
  • Demonstrated success managing large customer service staff in high volume corporate call center.
  • Forecasted staffing requirements, wrote job descriptions, interviewed, evaluated, and managed – 4 supervisors, administrative assistants and up to 60 full and part time customer service representatives.
  • Lead team that exceeded annual customer retention goals for three consecutive years.
  • Created and delivered customer retention training for 80 employees with emphasis on defusing hostile customers and up-selling.
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Maximized personal competency through continuous professional development.
  • Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
  • Identified underperforming areas and implemented effective process improvements.

Supervisor, Customer Service and Collections

MED Center, Inc.
05.1998 - 10.1998
  • Applied strong leadership talents and problem-solving skills to maintain 10-person team
  • Developed quality assurance program.
  • Established customer service procedures, goals and training programs.
  • Maintained personnel records.
  • Coordinated with vendors and third-party collection agency
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored workflow to improve employee time management and increase productivity.

Member Service Representative

Kaiser Permenante
06.1997 - 12.1997
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recognized for outstanding customer service.
  • Scheduled medical appointments for over 300 doctors.
  • Knowledgeable of specific scheduling protocol for 14 hospitals and outpatient facilities.
  • Assessed patient concerns and determined course of action based on prescribed guidelines.
  • Maintained proficiency in medical terminology.
  • Completed and processed all necessary patient visit forms.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Education

Masters of Mental Health Counseling -

CONCORDIA UNIVERSITY AT IRVINE
Irvine, CA
12.2025

Interior Design Degree -

URSULINE COLLEGE
Pepper Pike, Ohio
05.2007

Skills

  • Interior Design
  • Product Specifications
  • Space Planning Methodology
  • Proficient in AutoCAD
  • Strong Analytical Ability
  • Sales Expertise
  • Project Management
  • CAD Drafting
  • Childcare/Daycare interiors knowledge

Affiliations

  • Allied Member American Society of Interior Designers
  • ASP, Accredited Staging Professional
  • PTF Member, Westside Christian Academy

References

Personal and professional available upon request.

Timeline

Interior Designer/Home Stager

Olive & Ivy Design
10.2007 - Current

Interior Designer

The Design Within
01.2007 - 10.2007

Senior Supervisor, Customer Service/Sales

American Greetings.Com
10.1998 - 01.2002

Supervisor, Customer Service and Collections

MED Center, Inc.
05.1998 - 10.1998

Member Service Representative

Kaiser Permenante
06.1997 - 12.1997

Masters of Mental Health Counseling -

CONCORDIA UNIVERSITY AT IRVINE

Interior Design Degree -

URSULINE COLLEGE

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STEPHANIE TAYLORInterior Designer