Stephanie Taylor
Franklin,LA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
PSE Clerk
USPS
11.2023 - 01.2024
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
Assistant Rural Carrier
USPS
05.2023 - 07.2023
- Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Developed strong relationships with customers, fostering trust and loyalty within the community.
Hospitality Manager
Airbnb
06.2019 - 02.2023
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Maximized efficiency with streamlined processes for reservations, check-ins, and other front desk procedures.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Increased customer service ratings significantly through personable service.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Provided guest assistance and recommendations for tourist attractions.
Education
Stenography
CRAH
Franklin, LAStenography
Court Reporting Institute of Dallas
Dallas, TXWoodrow Wilson High School
Dallas, TX06.1987
Skills
- Workplace Safety
- Mail Sorting
- Filing systems
- Supply Management
- Sales Support
- Multi-tasking Capabilities
- Verbal/written communication
- Problem-solving skills
- Team Collaboration
- Sales background
- Decision-Making
- Time management abilities
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Active Listening
- Self Motivation
Timeline
PSE Clerk
USPS
11.2023 - 01.2024
Assistant Rural Carrier
USPS
05.2023 - 07.2023
Hospitality Manager
Airbnb
06.2019 - 02.2023
Stenography
CRAH
Stenography
Court Reporting Institute of Dallas
Woodrow Wilson High School
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