Stephanie Taylor
Philadelphia,PA
Summary
A meticulous professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Residential Dining Supervisor
Bonappetit Management Company
Philadelphia, PA
09.2021 - Current
- Monitored the quality of meals served, making adjustments as necessary.
- Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
- Resolved customer complaints promptly and professionally.
- Performed administrative tasks such as scheduling shifts for employees or creating reports on performance metrics.
- Managed staffing resources by ensuring appropriate coverage during peak hours of operations.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Delegated work to staff, setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
After-School Program Director
Gemma Services
Philadelphia, PA
05.2007 - 06.2020
- Created and maintained a safe, positive environment for students to learn and develop skills.
- Oversaw the daily operations of the after-school program, including staff scheduling, budget management, and student supervision.
- Ensured compliance with all state licensing regulations related to the after-school program.
- Cultivated relationships with parents and guardians to ensure they were informed about their child's progress in the program.
- Organized field trips as part of the after-school program curriculum.
- Planned and facilitated educational workshops on topics such as conflict resolution and healthy lifestyle habits.
- Maintained up-to-date records of attendance, grades, disciplinary actions.
- Organized special events such as showcases, presentations, and field trips.
Education
High School Diploma -
University City High School
36th & Filbert Street05-1984
Skills
- Team scheduling
- Operations Management
- Strong leadership
Affiliations
- Volunteer annually at the Ronald McDonald House for "The Love to Serve Program"
- Volunteer at local food shelters during the holidays
Certification
- Serv Safe Certification
- Food Allergies and Celiac Disease
- Labor Compliance
Timeline
Residential Dining Supervisor
Bonappetit Management Company
09.2021 - Current
After-School Program Director
Gemma Services
05.2007 - 06.2020
High School Diploma -
University City High School
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