Stephanie Taylor
Martinez,GA
Summary
Dynamic professional with a proven track record at Delta Air Lines, excelling in customer service and data management. Known for a friendly demeanor and strong problem-solving skills, I effectively resolved customer inquiries and streamlined processes, enhancing satisfaction and operational efficiency. Committed to teamwork and collaboration, I thrive in fast-paced environments.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Skymiles Sales and Service
Delta Air Lines, Inc
10.2022 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Data Entry Clerk
Wide Open West, WOW
08.2007 - 09.2022
- Entered and maintained accurate data in electronic databases, ensuring consistency across multiple platforms.
- Processed high volumes of information swiftly, adhering to established protocols for data integrity.
- Collaborated with team members to identify and resolve discrepancies in data entry tasks efficiently.
- Utilized spreadsheet software to organize and analyze data, enhancing reporting accuracy.
- Developed streamlined processes for data management, improving overall workflow effectiveness.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Customer Service Representative
Sitel
03.2005 - 07.2007
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted in training new staff on customer service protocols and system navigation.
- Streamlined complaint resolution process, enhancing customer satisfaction rates.
- Developed FAQs to improve efficiency in handling common customer queries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Glenn Hills High School
Augusta, GA06-1988
Associate of Applied Science - Early Childhhood Education
Georgia Military College
Augusta, GA 08.2001 - 05.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Skymiles Sales and Service
Delta Air Lines, Inc
10.2022 - 09.2025
Data Entry Clerk
Wide Open West, WOW
08.2007 - 09.2022
Customer Service Representative
Sitel
03.2005 - 07.2007
Associate of Applied Science - Early Childhhood Education
Georgia Military College
08.2001 - 05.2003
High School Diploma -
Glenn Hills High School
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