Patient Access Representative
Nyu Langone
Boynton Beach, FL
04/01/23 - Current
- Answered phones promptly in a professional manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Applied HIPAA privacy and security regulations while handling patient information.
- Created new patient accounts in EMR system as needed.
- Ensured accuracy of all data entered into computer system.
- Verified demographics and insurance information to register patients in computer system.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Documented patient counters in hospital system and initiated follow-up actions.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Facilitated communication between patients, staff members, and third party payers.
