Stephanie Thomas
San Jose,CA
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
14
14
years of professional experience
Work History
Team Manager
CRC, Stanford University IT
09.2020 - Current
- Led and managed a high-performing Tier One audio-video team, overseeing the support and maintenance of more than 400 conference rooms. Successfully ensured seamless audio and video functionality, contributing to the efficiency of organizational meetings and events.
- Built partnerships across campus and hospitals, maintaining contracts with existing clients and bringing in new clients with virtual event services.
- Developed an event management system service utilizing Cvent, adeptly tailored to address and streamline the intricate event registration requirements of the university.
- Collaborated with the Year-Up program to create a training outline for new interns and help build career development.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive, productive team environments, resolving conflicts quickly.
Computing Systems Analyst 3 Team Lead
CRC, Stanford University IT
07.2019 - 09.2020
- Guided a team in AV room support and troubleshooting, creating a dedicated team for the Stanford Redwood City Campus
- Established relationships with key stakeholders and turned the AV Room Support pilot into an ongoing service.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Assessed business requirements to create focused solutions.
- Defined and documented scope of projects for distribution to team.
Computing Systems Analyst 2
CRC, Stanford
10.2018 - 07.2019
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Provided excellent customer service to high-profile clientele, troubleshooting issues with PC, Mac, and Linux
- Contributed to a software packaging team for a server migration
- Supported a Proof-of-Concept team for on-the-go conference room tech support.
Technical Specialist
CRC, Stanford
05.2017 - 10.2018
- Installed software builds for PC and Mac, deployed computers, and supported data transfers
- Developed a delivery intake process for Faculty and Staff purchases
- Trained users on desktops, laptops and mobile devices.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
Genius Technician
Apple Inc
01.2013 - 01.2017
- ACIT & ACMT Certified, served as an escalation point in the Apple Retail Store
- Provided feedback to the team, created success plans, and took initiative in complex customer discussions
- Trained fellow technicians and excelled in troubleshooting Mac software and hardware issues
- Certified to handle mobile iOS appointments and comfortable with solo MAC appointments
- Mentored new techs, providing support and guidance.
- Applied critical thinking and research to address complex issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Shift Supervisor
Starbucks
01.2010 - 01.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Provided feedback and performance management
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured food safety procedures were followed and managed supply orders.
Education
High School Diploma -
Willow Glen High School
San Jose, CABachelor of Science - Business Administration
California State University - East Bay
Hayward, CA05.2025
Associate of Arts - Business Administration
San Jose City College
San Jose, CA05.2023
ITIL Foundation 4
06.2021
Stanford Technical Leadership Program
Stanford, CA12.2020
Skills
- Business Acumen
- Customer Focus
- Performance Management
- Stakeholder Management
- Training and Development
- Goal Setting
- Conflict Resolution
- Cross-functional Collaboration
- Strategic Planning
- Staff Development
Timeline
Team Manager
CRC, Stanford University IT
09.2020 - Current
Computing Systems Analyst 3 Team Lead
CRC, Stanford University IT
07.2019 - 09.2020
Computing Systems Analyst 2
CRC, Stanford
10.2018 - 07.2019
Technical Specialist
CRC, Stanford
05.2017 - 10.2018
Genius Technician
Apple Inc
01.2013 - 01.2017
Shift Supervisor
Starbucks
01.2010 - 01.2013
High School Diploma -
Willow Glen High School
Bachelor of Science - Business Administration
California State University - East Bay
Associate of Arts - Business Administration
San Jose City College
ITIL Foundation 4
Stanford Technical Leadership Program
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