Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Thomas

Granbury,TX

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Kroger's Pharmacy
05.2020 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
02.2017 - 04.2020
  • Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
  • Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.

Customer Service Representative

Pizza Hut
10.2015 - 02.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant Store Manager

Brookshire Brothers Grocery
05.2014 - 10.2015
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Education

Associate of Science -

Weatherford College
Weatherford, TX
05.2016

Skills

  • Drug Safety
  • Drug Utilization Review
  • Drug Inventory Control
  • Intravenous Admixture Preparation
  • Insurance Billing
  • Medication Dispensing
  • Workflow Optimization
  • Insurance Verification
  • Drug Inventory Management

Timeline

Pharmacy Technician

Kroger's Pharmacy
05.2020 - Current

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
02.2017 - 04.2020

Customer Service Representative

Pizza Hut
10.2015 - 02.2017

Assistant Store Manager

Brookshire Brothers Grocery
05.2014 - 10.2015

Associate of Science -

Weatherford College

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Stephanie Thomas