Stephanie Thomas
Summary
Goal-oriented Patient Service Coordinator well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Patient Call Connections
Atrium Health
Clemmons, NC
09.2023 - Current
- Schedule appointments for new and returning patients for 37 providers in 6 clinics.
- Send medication refills to the clinical pool for providers to approve.
- Take information regarding referrals and send to the the referral coordinator for approval.
- Send Urgent calls from established patients to nurse triage.
Cash Posting Specialist
Wake Forest Baptist Health
01.2022 - 07.2023
- Identify and post accounts receivable payments and/or contractual/regulatory adjustments accurately to the appropriate accounts in practice management system
- Balance individual batches to banking documents by running indicated reports
- Perform proper arithmetic calculation when needed to distribute payments and/or adjustments to the proper accounts or line items analyzing EOB's to properly post payments
- Reallocate payments appropriately
- Maintain appropriate documents, reports and files in order to comply with all applicable laws and policies
- Comply to strict posting deadlines to ensure that Cash Posting Manager can complete weekly and monthly reporting requirements (within 48 hours of receipt and balance to $0 by month end)
- Maintain professional and consistent communication with the team and internal customers to ensure that all needed items are received in a timely manner
- Participate in team meetings to share status, trends or other appropriate feedback as it relates to payments and adjustments.
Patient Services Representative III
Wake Forest Baptist Health
01.2020 - 01.2022
- Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems
- Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures
- Verify insurance coverage and obtains authorization for all services requiring precertification
- Process internal and out-going referrals, as needed, per department procedures
- Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing and scanning
- Collect and process upfront deposits or set-up payment arrangements, as required
- Screen patient for Medicaid, Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral
- Assist other team members where necessary
- Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
- Complete assigned registration functions within multi-specialty clinic and/or emergency department, which may include claim edit work queues, pre-certifications and authorizations
- The Patient Services Representative III is expected to sequence multiple physician visits and complete registration activities within multiple registration platforms
- Assists team with escalated issues, trains other team members as needed and is a subject matter expert
- Participate in departmental performance improvement initiatives
- Other duties as assigned or requested by Supervisor or Manager, such as acting as back up in other departments
- Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served.
Material Coordinator Lead
Vertex Aerospace
01.2020 - 01.2020
- Plans, organizes, directs, and manages the maintenance and repairs of aircraft, aircraft components, and aviation support equipment
- Must have held a 'Safe for Flight' designation on Active Duty or currently qualified; will be signing aircraft as 'Safe for Flight' for daily flight operations
- Inputs data regarding work order information, status changes, supply updates and other pertinent information utilizing NALCOMIS/OOMA
- Directs and manages the scheduling of aircraft, aircraft components, and aviation support equipment inspections
- Informs the Site Manager/Unit Command Structure of work progress and advises them on matters pertaining to maintenance and repairs of aircraft, aircraft components, and aviation support equipment
- Prepares special reports for maintenance updates as required
- Directs and monitors requisitioning, receipt, and allocations of materials, tools, aircraft components, and aviation support equipment
- Ensures all aircraft, aircraft components, and aviation support equipment maintenance data is collected and properly disseminated
- Complies material inventory records and prepares requisitions for procurement of materials and supplies, tracks production
- Works closely with the Supply to ensure the required materials, components, and tools are available for use
- Monitors work order, prepares inter shop and support maintenance requests for unit
- Receives and coordinates aircraft transfer from/to customer
- Screens part request to ensure proper work order numbers are the requested and excessive parts are not ordered
- The attendant will also be responsible to perform other duties as assigned by the site manager/supervisor
- Must obtain and maintain the level of Industrial Security Clearance required by the Government
- Must be able to obtain and maintain required clearance for Common Access Card (CAC).
Patient Service Coordinator III
Novant Health
01.2018 - 01.2020
- Greeting patients
- Verifying insurance information and collecting applicable co-payments
- Answer multiple phone lines and triage patient calls
- Schedule appointments, arrange patient referrals and coordinate diagnostic testing
- Schedule upcoming surgeries and post op appointments for all providers in the Orthopedic Clinic.
Material Coordinator
Rockwell Collins
01.2017 - 01.2018
- Completes daily receiving entries in computer system
- Distributes to purchasing office for filing
- Manages raw material and critical supply inventories, including maintenance and cleaning of inventory area, inventory organization and racking, inventory cycle counting and reporting, monthly inventory accounting
- Actual physical counts of raw material and tag controls required
- Trained each member of the materials group within the ECG division on both E1 and SAP systems to perform all basic inventory functions
- Managed all inventory on the production floor, ordered ALL PARTS to ensure timely delivery while working closely with Quality, Production, Purchasing and Customer Service departments on a daily basis
- Provided leadership in the shipping department to ensure the shipping team was trained and that shipments were on time and met financial goals of 2 million dollars each month
- Assisted executive management on numerous occasions with projects involving high priority ship-sets, providing prototype parts to R&D and in troubleshooting past due deliveries impacting invoices
- Attended SAP classes during the Rockwell acquisition and implementation of SAP go-live for B/E Aerospace Winston-Salem operations
- Assisted in the overhaul of ECG's inventory from a singular stock type in E1 to over a thousand specific storage units for all physical materials.
Education
Associate of Science - Lees McRae College
05.1993
Skills
- SAP and E1 Software Knowledge
- EPIC Super User
- Accounting & Budgeting
- New Client Development
- Logistics Strategy
- High Quality Client Care
- Encompass Super User
- Inventory Management
- Wholesale Purchasing
- Customer Service
- Customer Satisfaction
- Microsoft Word and Excel
- Microsoft Office
- Teamwork
- Data Entry
- Time Management
- Contact Center
Timeline
Patient Call Connections
Atrium Health
09.2023 - Current
Cash Posting Specialist
Wake Forest Baptist Health
01.2022 - 07.2023
Patient Services Representative III
Wake Forest Baptist Health
01.2020 - 01.2022
Material Coordinator Lead
Vertex Aerospace
01.2020 - 01.2020
Patient Service Coordinator III
Novant Health
01.2018 - 01.2020
Material Coordinator
Rockwell Collins
01.2017 - 01.2018
Associate of Science - Lees McRae College
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