STEPHANIE THOMAS
Kissimmee,FL
Summary
Accomplished Sales Manager offering 10 years of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Focused and driven sales management professional offering over 10 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
16
16
years of professional experience
Work History
Housekeeper
Walt Disney World Resort
11.2022 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained and organized cleaning supplies stock.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Followed safety procedures when handling materials and discarding waste.
- Swept and damp-mopped private stairways and hallways.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Package Handler
Fed Ex Ground
09.2022 - Current
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Palletized boxes to increase movement and shipment efficiency.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Recorded numbers of units handled or moved on daily production sheets or work tickets.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Resolved conveyor system issues by clearing jams and blockages.
- Logged packaging activities and filed reports in company databases.
- Used scanners to track parcel information, condition or receipt.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
CDPAP
Caring Professional Home Health
04.2019 - 03.2022
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Engaged with patients through participation in activity, which helped boost mood and improve overall memory.
- Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
- Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
- Recorded vitals and communicated with physicians to provide health updates.
- Completed data entries in charts and log-books to document client progress.
- Followed physician orders when providing care and monitoring client well-being, safety and comfort.
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health changes.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
Sales Associate
Century 21
11.2015 - 05.2016
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Processed orders through system and coordinated product deliveries.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Mixed and matched paints according to customer specifications.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
ABC Daycare
Teachers Assistant
09.2016 - 06.2019
- Elevated the daycare''s reputation for nutritious, quality meals by consistently delivering well-made dishes that appeal to children''s tastes.
- Demonstrated adaptability to changing circumstances within the kitchen, adjusting plans when necessary without sacrificing quality or safety standards.
- Facilitated smooth operations during events at the daycare center, providing catering services for parties or other gatherings as needed.
- Reduced preparation time significantly by introducing labor-saving tools and techniques, allowing staff to focus on other important tasks during busy periods.
- Streamlined mealtime processes by developing and implementing efficient cooking routines and schedules.
- Upheld high levels of customer satisfaction by communicating effectively with parents regarding their children''s dietary preferences and concerns.
- Enhanced children''s nutrition by preparing and serving balanced meals according to dietary guidelines.
- Managed inventory effectively, ordering supplies in a timely manner while staying within budget constraints.
- Supported child development by incorporating educational elements into mealtime activities, such as teaching about healthy eating habits.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Organized snack time and nap hours.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught children with creative approaches, methods, and techniques.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Mail Handler
USPS
11.2014 - 02.2015
- Operated mail processing equipment and manually sorted mail.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Placed mail into appropriate PO boxes.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Maintained records of incoming and outgoing deliveries and packages and completed necessary shipping forms.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
Sales Manager
2 Cute Inc.
04.2008 - 05.2014
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Developed and implemented new sales strategies to update product lines.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Built relations with international suppliers while liaising with factories to develop, design and select product for retail roll-out.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Promoted product and service benefits through facility tours and engaging presentations.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Created and maintained sales environment to support business objectives.
- Prepared sales production reports for senior management.
- Analyzed business and sales targets using critical problem-solving skills.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
Education
Bachelor of Arts - Psychology
York College of The City University of New York
Jamaica, NY05.2022
High School Diploma -
John Adams High School
Ozone Park, NY06.2008
Skills
- Product and service management
- Sales tracking
- Team building
- Strategies and goals
- Communication and engagement techniques
- Energetic
- Sales process
- Recruiting and Hiring
- Bilingual in Spanish
- Sales operations
- Promotional sales events
- Excellent communication skills
- Inventory management
- Retail sales customer service
- Microsoft Office expertise
- Customer relations
- Polishing surfaces
- Hospitality background
- Five-star resort cleaning
- Customer-oriented
- Decision-Making
- Organization and Time Management
- Multitasking Abilities
- Friendly, Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Verbal Communication
- Positive Attitude
- Team Collaboration
- Leadership Qualities
- Food Distribution
- Event Planning
- Answering Phones
- Volunteer Recruitment
- Computer Skills
- Mentoring students
- Behavior Management
- Cleaning and sanitizing
- Classroom support
- Early Childhood Education
- Behavior redirection
- Student safety
- Student Supervision
- Coaching and Mentoring
- Parent Communication
- Guest Relations
- Customer service-focused
- Cleaning techniques
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
- Guest Request Response
- Loading and unloading
- Workplace Cleanliness
- Package preparation
- Shipping and receiving
- Maintaining equipment
- Lifting and sorting
- Safety Precautions
- OSHA Compliance
- Route deliveries
- Operations Monitoring
- Load Security and Guidance
- Purchase order verification
- Equipment Operation
- Damage Prevention
- Relationship Building
- Quantity calculations
- Logistics and Transportation
Languages
Spanish
Professional Working
Timeline
Housekeeper
Walt Disney World Resort
11.2022 - Current
Package Handler
Fed Ex Ground
09.2022 - Current
CDPAP
Caring Professional Home Health
04.2019 - 03.2022
ABC Daycare
Teachers Assistant
09.2016 - 06.2019
Sales Associate
Century 21
11.2015 - 05.2016
Mail Handler
USPS
11.2014 - 02.2015
Sales Manager
2 Cute Inc.
04.2008 - 05.2014
Bachelor of Arts - Psychology
York College of The City University of New York
High School Diploma -
John Adams High School
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