Stephanie Thomas
Chesapeake,VA
Summary
Versatile and dynamic, with a proven track record at Metro Diner Services, LLC, I excel in high-pressure environments, showcasing exceptional multitasking and customer service skills. My experience spans food service to retail, emphasizing cleanliness, cash handling, and team collaboration. Achievements include enhancing customer satisfaction and streamlining operations, demonstrating both hard and soft skills critical to any employer's success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Waitress/Server/To Go Specialist
Metro Diner Services, LLC
11.2022 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress/Server
Buffalo Wild Wings
12.2021 - 10.2022
- Restock server areas and keep server areas clean to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Being prompt and timely and courteous with each and every table.
Volunteer
Humane Society of Tampa Bay
05.2017 - 02.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs, ex: cleaning kennels, cat rooms, etc.
- Attended to animal needs, ex: walking and enriching animals, preparing dogs and cats for adoptions.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Retail Sales Associate
CVS Pharmacy
04.2014 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Manager
Papa John's Pizza
06.2006 - 03.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- cash handling for delivery drivers and in store cash.
- Oversaw inventory management, optimizing stock levels, truk delivery days and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Hillsborough Community College
Tampa, FLHigh School Diploma -
Chamberlain High School
Tampa, FL06-2008
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Safe Food handling
- Cleanliness
- Greeting guests
Certification
- ServSafe Food Handler's Certification
Timeline
Waitress/Server/To Go Specialist
Metro Diner Services, LLC
11.2022 - 01.2025
Waitress/Server
Buffalo Wild Wings
12.2021 - 10.2022
Volunteer
Humane Society of Tampa Bay
05.2017 - 02.2019
Retail Sales Associate
CVS Pharmacy
04.2014 - 06.2016
Manager
Papa John's Pizza
06.2006 - 03.2012
- ServSafe Food Handler's Certification
Hillsborough Community College
High School Diploma -
Chamberlain High School
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