STEPHANIE THOMAS
Manton,MI
Summary
I am searching for a career position with an organization where I can utilize my extensive customer service experience and help the organization achieve world-class quality.
Overview
4
4
years of professional experience
Work History
ITM SUPERVISOR
FOREST AREA FEDERAL CREDIT UNION
Fife Lake, MI
11.2025 - Current
- Supervised daily operations to ensure compliance with credit union policies and procedures.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined workflows and increased member satisfaction.
- Monitored team performance, providing feedback to promote professional development and accountability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Assist Members with Teller transactions through the Video Teller Machines.
Personal Banker
State Savings Bank
Traverse City, MI
07.2025 - 11.2025
- Assisting customers who need to start checking/savings accounts also including Business accounts IRA, CD, and HSA accounts. Assist the Teller line throughout the day. Cash Handling.
- Assisted clients in opening and managing personal accounts, ensuring compliance with banking regulations.
- Educated customers on banking products, enhancing their understanding of available services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Experience Specialist
PFCU
01.2025 - 07.2025
- Create New Member accounts, maintain all Member accounts, Teller transactions including cash handling and balancing cash drawers, serve as a dual control when needed, Bonded Notary in the state of Michigan.
MSR III Retail Branch Services
Havasu Community Credit Union
03.2023 - 11.2024
- Create New Member accounts, maintain all Member accounts, Teller transactions including cash handling and balancing cash drawers, serve as dual control when needed, submitting loan applications and follow up to confirm loan approvals. Electronic Service Rep II Processing Department LA Financial Credit Union/Havasu Community Credit Union Processing and Balancing offsite ATM’s, Shared Draft Reporting, ATM disputes, Fraud disputes, ACH External Transfers, Mobile deposit reporting Bonded Notary in the State of Arizona.
Customer Service Rep Manager on Duty
Coach-Net RV Service
06.2022 - 03.2023
- Dispatching roadside service, Training new dispatch agents, confirming timecards, providing approvals for roadside charges.
Education
Required Education -
Traverse City Senior High School
Traverse City, MISecretarial Clerical Training - undefined
TBA Career Tech Center
Traverse City, MISkills
- Computer literate
- Dependable/Trustworthy Team Player with an Exceptional Can-Do attitude
- Extensive Customer Service Skill and Ability
- Supervisor Skill and Ability
- Problem solving Expertise Proven Longevity in Employment
- Notary service in Arizona
- Notary services in Michigan
- Goal oriented
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
Timeline
ITM SUPERVISOR
FOREST AREA FEDERAL CREDIT UNION
11.2025 - Current
Personal Banker
State Savings Bank
07.2025 - 11.2025
Experience Specialist
PFCU
01.2025 - 07.2025
MSR III Retail Branch Services
Havasu Community Credit Union
03.2023 - 11.2024
Customer Service Rep Manager on Duty
Coach-Net RV Service
06.2022 - 03.2023
Secretarial Clerical Training - undefined
TBA Career Tech Center
Required Education -
Traverse City Senior High School
2011 - 2020 I worked with Stanley Steemer, and Devoted Restoration to learn my restoration skills.
In 2011, I began my career with Stanley Steemer of Lee County, starting in Residential Scheduling where I coordinated Carpet, Tile, Furniture, and Upholstery cleanings. Over time, I worked my way up to the role of Commercial Coordinator, taking on responsibility for scheduling and billing all commercial services in the county. This included managing Carpet, Tile, Furniture, and Air Duct cleaning jobs while maintaining strong communication with commercial clients and ensuring smooth service delivery.
After gaining extensive experience in the cleaning industry, I transitioned to Devoted Restoration. There, I worked closely with vendors to coordinate Fire, Mold, and Water damage restoration services. My role involved managing claims, organizing job timelines, and ensuring that restoration work was completed efficiently and to the standards required by both customers and insurance partners.