Stephanie Thomas
Henderson,NV
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
1
1
Certification
Work History
General Manager
Capriotti's
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Oversaw training and supervision of more than 16 team members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
General Manager
Sabarro
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training and supervision of more than 6 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Food Server
Timbers Bar & Grill
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
East Meadow High School
East Meadow, NYSkills
- Cost Control
- Marketing and Promotions
- Team Development
- Customer Service
- Scheduling and Rostering
- Quality Control
- Food Preparation
- Staff Leadership
- Hiring standards
- Staff Supervision
Certification
Serv Safe
Timeline
General Manager
Capriotti's
General Manager
Sabarro
Food Server
Timbers Bar & Grill
High School Diploma -
East Meadow High School
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