Stephanie Thompson
Denver,CO
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Macaroni Grill
Golden, CO
01.2002 - 07.2005
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Bartender
Dazzle Supper Club
Denver , CO
12.1996 - 12.2001
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Taught employees bar sales techniques, resulting in higher profits.
- Built relationships with vendors to manage orders and negotiate costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
No Degree - Modern U.S. History, Modern European History
University of Colorado Denver
Denver, COBachelor of Arts - Behavioral Sciences/History
Metropolitan State University of Denver
Denver, CO08.2002
Skills
- Operations management
- Recruiting and interviewing
- Employee performance evaluations
- Staff supervision
Timeline
Assistant Manager
Macaroni Grill
01.2002 - 07.2005
Bartender
Dazzle Supper Club
12.1996 - 12.2001
No Degree - Modern U.S. History, Modern European History
University of Colorado Denver
Bachelor of Arts - Behavioral Sciences/History
Metropolitan State University of Denver
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